Fyfe Golf
Freelance Operations & Customer Coordinator
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Fyfe Golf — Remote, UK
About Fyfe Golf
Fyfe Golf is a Scottish golf brand creating handcrafted accessories with a mission to carry forward Scotland's enduring tradition of craftsmanship while building an iconic modern brand.
Our business is multi-channel and global, with wholesale customers across the UK and international sales partners in the USA, Canada and South Korea, alongside a growing direct-to-consumer business.
The Role
We're looking for one very good person to help support the operational engine behind the brand.
This is a flexible, part-time freelance role working closely with the founder, with a particular focus on managing our wholesale order process and making sure nothing slips through the cracks.
What You'll Do
- Own wholesale order administration end to end — from order submission through artwork, production and dispatch, keeping trackers accurate and ensuring SLAs and critical dates are met.
- Coordinate live orders across our production and workshop teams, graphics partners and global sales team, following actions through to completion and proactively flagging anything at risk of delay.
- Give the founder a clear weekly view of where things stand — upcoming deadlines, exceptions, delays and anything requiring attention.
- Maintain accurate material, fabric and procurement trackers, ensuring the information needed by our production partners is current and available.
- Oversee the fyfegolf.com customer service inbox — handling enquiries, returns, exchanges and custom-order queries, resolving what you can and escalating what you can't.
- Look for opportunities to improve existing processes and ways of working, using the systems and tools already in place while suggesting better ways of doing things where appropriate.
- Provide occasional wider operational support to the founder as the needs of the business evolve.
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What We're Looking For
- Highly organised, detail-oriented and genuinely proactive — this isn't a role where you wait to be given a daily task list.
- Someone who naturally follows things through. If an action is due on Monday and hasn't happened, your instinct is to find out why and get it moving.
- Comfortable using AI tools and systems as part of how you work; a growing amount of our tracking, reporting and administration is supported by them.
- Comfortable working independently in a small, fast-moving business where priorities can change and good judgement matters.
- Ideally 2+ years' experience in B2B/wholesale order management, production coordination, sales operations or a similar operational role.
- Experience within fashion, textiles, accessories, consumer goods or another product-led business would be useful, but isn't essential.
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The Details
- Freelance / self-employed
- Part-time and fully remote
- UK-based
- Approximately 5–10 hours per week, with hours flexing around the needs of the business and our seasonal wholesale cycle
- Working directly with the founder
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