Twine
Freelance Software Engineer
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Freelance E-commerce Operations Officer
Join a dynamic activewear start-up as a freelance E-commerce Operations Officer, supporting the launch and early-stage operations of a premium DTC brand. This part-time, remote role is ideal for professionals experienced in e-commerce operations, particularly within fashion, apparel, or beauty sectors. You will play a pivotal role in ensuring seamless order processing, fulfillment, and customer experience as the brand transitions from pre-launch to commercial activity.
Deliverables
- Oversee Shopify operational readiness, including product, SKU, and inventory setup and accuracy.
- Monitor orders and payments, ensuring timely processing and issue resolution.
- Coordinate with 3PL partners and couriers for shipping across UAE, GCC, and international markets.
- Reconcile orders, inventory, and 3PL records to maintain operational accuracy.
- Develop and implement SOPs, trackers, returns workflows, and a weekly operational dashboard.
- Troubleshoot operational issues with external providers and technical support.
- Recommend and implement cost-effective process improvements.
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Requirements
- Proven experience managing Shopify-based e-commerce operations.
- Strong understanding of 3PL fulfillment, inventory management, shipping, and returns processes.
- Experience with DTC brands, preferably in fashion, apparel, or beauty.
- Familiarity with UAE/GCC and cross-border shipping logistics.
- Ability to create clear SOPs and operational trackers.
- Excellent organizational, analytical, and problem-solving skills.
- Strong communication skills and ability to work independently.
- Remote availability for approximately 5–8 hours per week.
- Immediate start preferred; potential for longer-term engagement.
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About Twine
Twine is a leading freelance marketplace connecting top freelancers, consultants, and contractors with companies needing creative and tech expertise. Trusted by Fortune 500 companies and innovative startups alike, Twine enables companies to scale their teams globally.
Our Mission
Twine's mission is to empower creators and businesses to thrive in an AI-driven, freelance-first world.
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