Emerge | Global Logistics Solutions
Freight Account Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Position: Freight Account Manager
Location: Manchester
Contract Type: Full time
Are you a strategic thinker with a passion for client relationships, operational excellence, and business growth? Do you thrive in a dynamic and fast-paced logistics environment? If so, we want you to join our team as a Freight Account Manager!
At Emerge, we’re committed to providing exceptional service delivery, driving strategic growth, and building long-term partnerships. As a Freight Account Manager, you will play a critical role in fostering business development and cultivating strong client relationships.
Key Responsibilities
Business Development
You will identify opportunities that align with client needs and our organizational capabilities, leveraging strategic account mapping to understand client structures and their potential for growth. By tracking opportunities and managing client expectations throughout the engagement process, you will deliver tailored solutions that drive mutual success and strengthen partnerships.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Customer Relationship Management
Establishing and maintaining strong relationships with customers will be at the heart of your role. You will regularly visit clients to better understand their needs and identify opportunities for growth within our services. Collaboration across internal teams will ensure all stakeholders are aligned in driving customer success, and you will take a proactive approach to resolving client challenges. Additionally, you will manage all reporting on the health and performance of customers’ accounts, ensuring transparency and clarity.
Operational Excellence
You will maintain seamless service delivery by anticipating and addressing operational challenges before they impact clients. By establishing open, transparent communication channels with clients and building collaborative relationships with carriers and stakeholders, you will ensure consistent, reliable service. Upholding rigorous operational standards will be key to delivering excellence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Metrics and Accountability
You will define and track Key Performance Indicators (KPIs) across operational efficiency, customer satisfaction, and business growth. Regularly reviewing these metrics will help you adapt to changing market conditions and client needs. Holding yourself and your team accountable for delivering excellence in all areas will be a cornerstone of your approach.
Qualifications
- Proven account management experience, preferably in road freight or logistics.
- Articulate and well-acquainted with client-facing roles.
- Ability to build and maintain strong client relationships.
- Willingness and ability to travel regularly to meet with clients.
- Strong understanding of operational processes and business development strategies.
- A proactive problem-solver who thrives in a fast-paced environment.
- Results-driven with a focus on KPIs and metrics.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London