FREIGHT AND LOGISTICS MANAGER - D2C FASHION BRAND

Supply Chain Coordination

• Work closely with Buying, Merchandising, and suppliers to understand production and delivery timelines, being an integral part of the Companies Critical Path.
• Build accurate freight plans around seasonal launches, product drops, and promotional activity.
• Track purchase orders and shipments from origin through to final destination.
• Provide clear visibility of inbound stock and potential delays to relevant stakeholders.
• Escalate risks early and develop contingency plans where required.
• Collaborate with warehouse and fulfilment partners to ensure smooth receipt and onward distribution of stock.

Cost & Commercial Management

• Own and monitor the freight and logistics budget.
• Analyse freight spend, landed costs, and cost-per-unit metrics.
• Identify opportunities to reduce logistics costs without compromising service levels.
• Review and benchmark supplier and carrier pricing.
• Produce regular reporting on freight spend, performance, and variances.
• Support forecasting and budgeting for future freight requirements.
• Challenge existing processes and suppliers where better commercial outcomes can be achieved.

Performance, Data & Continuous Improvement

• Develop and maintain key logistics KPIs and performance dashboards.
• Monitor metrics including freight cost, transit times, OTIF delivery, carrier performance, shipment accuracy, and claims.
• Analyse logistics data to identify trends, inefficiencies, and opportunities for improvement.
• Introduce improved processes, systems, and controls as the business scales.
• Improve shipment visibility and tracking across the supply chain.
• Lead logistics improvement projects and support the implementation of new technology where appropriate.
• Establish scalable processes capable of supporting significant future business growth.

Stakeholder & Supplier Management

• Build strong working relationships with internal teams and external logistics partners.
• Act as the key point of contact for freight and logistics matters.
• Communicate clearly and proactively with stakeholders at all levels.
• Manage supplier and logistics partner performance, resolving issues professionally and effectively.
• Work cross-functionally to ensure logistics supports commercial priorities and customer expectations.

About You

We're looking for an experienced freight and logistics professional who has worked within a fast-paced retail, fashion, e-commerce, FMCG, or similarly high-volume consumer environment.

You will be commercially minded, highly organized, and comfortable managing multiple shipments, suppliers, and priorities simultaneously.

You'll ideally have:

• 5+ years' experience in freight, logistics, supply chain, or international shipping.
• Proven experience managing international inbound and outbound freight.
• Strong knowledge of freight forwarding, shipping methods, and logistics operations.
• Experience working with international suppliers and multiple territories.
• Strong understanding of customs, import/export processes, and international trade.
• Experience negotiating with freight forwarders, couriers, and logistics providers.
• Strong commercial and analytical skills, with the ability to understand and challenge freight costs.
• Excellent Excel/data analysis skills and confidence working with large volumes of information.
• Experience using ERP, WMS, TMS, or logistics/shipping systems.
• Excellent attention to detail and strong organizational skills.
• The ability to prioritise and remain calm in a high-pressure, rapidly changing environment.
• Strong communication and stakeholder-management skills.
• A proactive, solutions-focused approach rather than simply reacting to problems.
• The ability to work independently while collaborating effectively across the wider business.

Desirable Experience

• Experience within a premium fashion, D2C, e-commerce, or rapidly scaling consumer brand would be highly advantageous.
• Additional experience in any of the following would be beneficial:
  • International expansion and multi-territory distribution.
  • Supplier Critical Path Management.
  • Asia/UK/EU/US freight movements.
  • Import duty and landed-cost optimisation.
  • 3PL management.
  • Customs and compliance.
  • Freight tendering and contract negotiation.
  • Peak trading and promotional planning.
  • Logistics technology and automation.
  • Sustainability and carbon reduction within logistics.

What Success Looks Like

Within your first 12 months, you will have:

• Established clear ownership and visibility across the freight operation.
• Improved on-time and in-full inbound delivery performance.
• Built strong, accountable relationships with key freight and logistics partners.
• Identified and delivered meaningful freight cost efficiencies.
• Improved shipment tracking and reporting.
• Strengthened customs and import/export processes.
• Developed robust logistics planning around product launches and peak trading periods.
• Introduced scalable processes capable of supporting The Couture Club's continued international growth.
• Created a more proactive and data-led approach to freight and logistics management.

Why Join The Couture Club?

This is an exciting opportunity to join a successful Manchester-based fashion brand at a pivotal stage of its growth.

You'll have genuine ownership of a critical part of the operation and the opportunity to shape how freight and logistics develops as the business continues to scale nationally and internationally.

The role offers the chance to make a tangible commercial impact — improving cost, service, speed, and operational resilience while helping deliver an exceptional experience to The Couture Club's customers.