Lucy Walker Recruitment
Freight & Logistics Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We are working with a well-established and growing business to recruit a Freight & Logistics Coordinator Key Account Coordinator to join their busy commercial team.
This is a fantastic opportunity for someone who enjoys working with customers, building strong relationships and keeping things moving. The business is open to considering candidates with previous sea freight forwarding/import-export experience, but equally, they are happy to train and develop the right person who has the right attitude, customer service skills and commercial mindset.
Working closely with customers, suppliers, agents and internal teams, you will play a key role in ensuring customers receive an excellent level of service from enquiry through to delivery. You will need to be organised, proactive and confident communicating with a range of people, whilst maintaining a high level of accuracy.
The Role
- Managing customer queries via telephone and email
- Monitoring and managing a shared inbox
- Processing customer bookings and accurately inputting information into internal systems
- Liaising with customers, suppliers, subcontractors and overseas agents
- Preparing, checking and sending customer documentation
- Producing bills of lading and providing bill of lading instructions
- Understanding customer requirements and ensuring these are delivered effectively
- Identifying opportunities to improve the customer experience and overall service
- Managing your own workload, prioritising tasks and working to deadlines
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We are looking for someone who is proactive, commercially aware and genuinely passionate about providing excellent customer service. You may already have experience within freight forwarding, import/export, logistics or a similar commercial environment, or you may be working in a customer-focused role and looking for an opportunity to develop your career within the industry.
Skills & Knowledge:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- A confident and professional communicator
- Customer-focused with a genuine desire to deliver excellent service
- Highly organised with excellent attention to detail
- Proactive, positive and solutions-focused
- Comfortable managing multiple priorities and working to deadlines
- A strong team player who is also capable of working independently
- Resilient and able to remain calm under pressure
- Commercially minded with good negotiation and problem-solving skills
- IT literate, with good knowledge of Microsoft Office, particularly Excel and Outlook
- Keen to learn, develop and take on additional responsibility
Due to the volume of applications we receive, we are unfortunately unable to respond to every applicant individually. If you have not heard from us within 3 days, please assume that your application has not been successful on this occasion. We would like to thank you for your interest and wish you the very best with your job search.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London