We're looking for Air & Ocean Freight Operation Executive!

This role will manage both ocean and air freight shipments, support customers throughout the shipment lifecycle, and work closely with Product and Sales colleagues to deliver reliable and commercially sound logistics solutions.

The position is particularly suitable for an operation professional who enjoys customer interaction and team collaboration and who would like to develop progressively towards a broader Operations + Sales Support role.

Key Responsibilities

• Coordinate bookings, shipping documentation, pre-alerts, customs clearance arrangements, cargo tracking, collection and final delivery.
• Liaise proactively with airlines, shipping lines, co-loaders, hauliers, customs brokers, warehouses, overseas offices and other service providers.
• Provide timely and accurate shipment updates to customers and respond promptly to operational enquiries and exceptions.
• Maintain accurate operational records, shipment files, costs and supporting documentation in accordance with company procedures.
• Support timely job costing, supplier invoice checking and billing readiness in cooperation with Finance and relevant colleagues.
• Support Sales and Product colleagues with operational input for customer inquiries, quotations and new business opportunities.
• Assist with onboarding new customers and new trade lanes, including shipment requirements, SOP development and operational handover.