Freight Operator

We're looking for someone who already understands freight forwarding in practice and can hit the ground running. You should have hands-on experience of:

• Managing import and/or export shipments
• Preparing freight quotations from the initial customer enquiry
• Obtaining carrier and supplier rates and building accurate customer quotations
• Booking sea, air and/or road freight
• Understanding and applying Incoterms
• Preparing and checking shipping documentation
• Working with customers, hauliers, carriers and overseas agents
• Monitoring shipments and dealing with problems when they arise
• Managing multiple shipments and deadlines independently

Quoting and Incoterms are fundamental to this role. We need someone who can take a customer enquiry, understand what is required, obtain the appropriate rates, produce a commercially sound quotation and then manage the shipment through to delivery.

Qualifications

• Strong Communication skills, including clear written and verbal interaction with customers, carriers, and internal teams.
• Experience in Operations Management and day-to-day coordination of freight activities or logistics processes.
• Proven Customer Service skills, with the ability to handle enquiries, manage expectations, and resolve issues effectively.
• Practical knowledge of Freight operations and Supply Chain Management, including documentation, customs processes, and shipment tracking.
• Attention to detail and accuracy in handling data, documentation, and compliance requirements.
• Ability to work on-site in Fareham, manage multiple tasks, and prioritize in a fast-paced logistics environment.
• Proficiency with logistics or ERP systems and general IT tools (e.g., MS Office); familiarity with bespoke freight software is an advantage.
• Relevant experience in freight forwarding, logistics, or supply chain; a related vocational qualification or industry training is beneficial.