French Selection (FS)
French speaking Customer Service Advisor
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FRENCH SELECTION (FS)
French speaking Customer Service Advisor
Location: Cambridge
Fully office-based Monday to Friday
Salary: up to £32,000 per annum depending on relevant experience
Ref: 5526M
To apply using our preferred format, please visit French Selection website, see link below, go to the vacancies page, search job reference: 5526M
Website: www.french-selection.co.uk
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Main duties:
Provide 1st line support to customers by resolving queries related to the company’s products and services
The role:
- Provide outstanding customer support to customers
- Handle incoming queries by phone, email and live chat
- Ensure all calls are logged accurately
- Analyse data and respond accordingly
- Be responsible for scheduling engineering service calls
- Provide customer training on products
- Monitor and report any issues as needed
- Any additional tasks as needed by management
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The candidate:
- Fluent in French (written and spoken) essential
- Experience in customer service or 1st line technical support beneficial
- Excellent communication skills
- Customer focused with a high attention to details
- Good IT skills
The salary:
£29,000 - £32,000 a year (depending on experience)
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