French Selection (FS)
French speaking Customer Service Apprenticeship
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Abingdon
Ref: 8244AP
Company Profile
A software solutions company with international operations and strong company values.
Responsibilities
French speaking Customer Service Apprenticeship
Location: Abingdon
Office Based Role with 1 day allocated studying
Salary: up to £27,000 per annum depending on experience and eligibility
Ref: 8244AP
Main duties:
To provide excellent customer service and learn how to provide technical support.
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The Role
- Support customers with any queries and respond in a timely manner
- Raise and update tickets for ongoing incidents and repairs
- Provide troubleshooting support in order to identify common faults and suggest solutions
- Maintain accurate customer records in the system
- Escalate tickets accordingly when the issue requires more complex technical support
- Produce reports on any software defects and investigate re-occurrences
- Follow Service Level Agreements to ensure customers are given the best support possible
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Candidate's Profile
- Must be over 18 years of age
- Fluent in French to high level (written and spoken) – Essential
- Previous experience in customer service and administration – Beneficial
- IT literate and comfortable learning new systems
- Excellent communication and interpersonal skills
- Dynamic and confident personality with good initiative
Salary
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