Thorpe Park Resort
Fright Nights Front of House Host
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Front of House Host - Fright Nights
Location: Thorpe Park, Chertsey, KT16 8PN
Hours: Full time, fully flexible.
Contract Type: Seasonal
Here at the UK's Most Thrilling Theme Park, we're gearing up to celebrate 25 Years of Fear, as Fright Nights returns! We are recruiting for Front of House Hosts to join our team in delivering our award-winning theme park scare event!
You will be a part of a team which plays a pivotal role in delivering a safe and fun experience for millions of guests at Thorpe Park, providing excellent customer service and delivering memorable experiences. Your focus will be to ensure a smooth and seamless entry and exit for every guest, ensuring the efficient operation of the car park, assisting them with their tickets and entry to the theme park and any Annual Pass enquiries, alongside maintaining our high standards of presentation for our guests.
What you'll be doing...
In this role, you will be responsible for ensuring a seamless and smooth journey for our guests, from their arrival to their exit.
- Ensuring a smooth car park operation, with all cars being parked safely and efficiently.
- Use our till system to sell day tickets, parking tickets, and upsell Annual Passes - helping to achieve sales targets.
- Monitor site access through the Business Reception ensuring all staff, visitors, and contractors have approved ID or have followed the sign in procedure.
- Take part in cleaning duties as directed to ensure presentation is kept to the required standard.
- Interact with guests, using your in-depth park knowledge to provide a high level of customer service ensuring any issues they may have are resolved.
- Any other administrative or operational duties as required by the Management Team.
- Following all training and Health & Safety Policies at all times, to ensure safe working practices.
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Qualifications & Experience
Due to the nature of the role and working hours, applicants must be 18 years old or over.
We are looking for team players - with a high level of motivation and ability to work both by themselves and as part of a team.
Successful applicants will be expected to uphold our high standards in a fast-paced, dynamic environment - using their problem solving and decision-making techniques to deliver memorable experiences for our guests.
We are looking for individuals with great interpersonal and relationship-building skills, and the ability to network with other employees at the park.
Benefits
- Pay from £8.50 per hour (age dependant).
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family, and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full-time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Ongoing training & development
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About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes, or briefcases. We trade in fun. In smiles, shrieks, and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
At Merlin, we welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities, and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz, and one of the team will get back to you as soon as possible.
Pay Range
From GBP £8.50/Hr.
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