Merlin Entertainments
Fright Nights Wardrobe Host
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Location: Thorpe Park, Chertsey, KT16 8PN
Hours: Full time, fully flexible, 3 days out of 7 (including weekend), minimum 10 hours per week
Contract Type: Seasonal
About the Role
Here at the UK's Most Thrilling Theme Park, we're gearing up to celebrate 25 Years of Fear, as Fright Nights returns! We are recruiting for a Fright Nights Wardrobe Host to join our team.
In this role you will be supporting the Wardrobe Manager in the smooth running of the Welcome and Uniform Services Department to ensure all staff and guest welcome areas are well managed whilst providing a warm and professional first point of contact for business visitors and VIP guests.
You will ensure uniform standards and site security procedures are consistently followed whilst delivering outstanding customer service to both staff and guests, while developing a strong understanding of the park and its operations in order to confidently assist with queries and provide accurate information.
What You'll Be Doing
- Managing reception and site access, ensuring all employees, contractors and visitors follow the correct sign-in and identification processes.
- Providing administrative support to the Uniform Services team, maintaining accurate records and completing tasks within deadlines.
- Issuing uniforms, staff ID cards and welcome packs to new starters, contractors and visitors.
- Supporting stock control, ordering and distribution of uniforms and welcome-related items.
- Assisting guests with enquiries, ticketing queries, complaints and upselling opportunities.
- Delivering a warm, professional welcome to VIP guests, business visitors and employees.
- Maintaining high standards across uniform, reception, locker and changing room facilities.
- Managing locker allocations and key administration.
- Processing internal and external mail and preparing departmental documentation.
- Communicating effectively with teams across the resort via telephone, radio and face-to-face interaction.
- Supporting daily operational requirements, including laundry management for uniforms and workwear.
- Working closely with Marketing, HR and Guest Excellence teams to support employee engagement initiatives.
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Qualifications & Experience
- Due to nature of the role and working hours, applicants must be 18 years old or over.
- High level of motivation in self
- Exceptional Leadership skills
- Team Player
- Lead and uphold required standards in moments of pressure and deliver good results
- Interpersonal and relationship building skills within team and networking with other employees at the resort
- Able to lone work
- Problem solving and decision-making techniques
- Work well in a fast-paced environment
- Strong customer service and communication skills.
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Ongoing training & development
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About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £8.50/Hr.
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