Massachusetts College of Pharmacy and Health Sciences
Front Desk Administrator
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Forsyth School of Dental Hygiene Front Desk Administrator
The Forsyth School of Dental Hygiene (FSDH) is excited to announce the potential expansion to its MCPHS campus in Manchester, NH on July 1, 2027. The Forsyth School of Dental Hygiene seeks a Front Desk Administrator to support front desk operations in the Manchester clinic. The Front Desk Administrator will work with patients, faculty, staff, and students to schedule clinical sessions and address front desk/patient needs.
This appointment is contingent upon the Commission on Dental Accreditation (CODA) approval of the proposed program expansion. A decision on approval from CODA for this expansion is anticipated in March of 2027.
Responsibilities
- Greets and welcomes patients; manages check in/out process.
- Schedules and confirms appointments with clinic patients and community partners.
- Works with community dental offices and partners to establish a referral system.
- Verifies patients’ insurance, collects payment, manages documents, prints receipts.
- Collects exit surveys and collates responses.
- Monitors and maintains unscheduled appointments and future recare appointments.
- Trains, supervises work-study students.
- Communicates with MCPHS security to manage parking list for elderly/disabled patients.
- Manages patient records and dental information, handles transfer requests and archival of records.
- Manages daily collections settlement and works with business office to make deposits/settlements.
- Produces clinical operations and student completion reports for CODA (accreditation) and MCPHS departments.
- Conducts follow-up calls with patients re: post-treatment/well-being.
- Oversees and coordinates routine and administrative support services.
- Works with students, faculty, and patients to schedule appointments.
- Manages the patient recall system.
- Collects fees for service and manages accounts.
- Develops daily and weekly reports for the Associate Dean of Clinical Programs.
- Manages part-time front desk assistant, including training, work allocation, and problem resolution.
- Coordinates compliance with state and local applicable regulations, policies, clinical standards, including but not limited to privacy requirements (HIPAA), quality assurance, safety, and environmental protocols.
- Oversees front office supplies and tracks expenditures.
- Participates in the development of operational goals and budget objectives for the unit.
- Recommends and implements procedures that enhance operations.
- Responds to patient and student issues as necessary.
- Performs other job-related duties as assigned.
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Required Qualifications
- High school diploma.
- Previous experience as a front desk staff member in a medical or dental practice setting.
- Minimum of 2-3 years of relevant experience in a dental clinical setting.
- Excellent verbal and written communication skills, including the ability to effectively communicate with patients and dental team members.
- Adequate computer skills with the ability to effectively communicate via email and learn the use of software platforms for purposes of scheduling appointments and managing patient needs.
- Strong organizational skills.
Physical Requirements
- Must be able to communicate effectively over the telephone with clear speech and active listening skills.
- Work requires sitting, standing, and walking as part of clinic engagement with faculty and students.
- Must be able to use technology, such as typing and manipulating a mouse/mouse pad.
- Must be able to lift and carry up to 10 lbs.
- Must be able to crawl under desks.
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How to Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.
Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.
About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe.
MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA, and downtown Manchester, NH.
Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.
We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.
MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.
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