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Front Desk Administrator - L3 Business Administrator Apprentice
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The Front Desk Administrator (Apprentice)
The Front Desk Administrator (Apprentice) plays a central role in ensuring the smooth running of the Simulation & Interactive Learning (SaIL) Centre, providing a professional, welcoming, and efficient front-of-house service. You will be the first point of contact for students, staff, visitors, and external partners.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is responsible for providing a professional and welcoming front-of-house service within the SaIL Centre, acting as the first point of contact for students, staff, and visitors.
The postholder will:
- Manage reception operations, visitor access and security procedures
- Respond to a wide range of enquiries, and ensure visitors receive a positive and efficient experience
- Provide administrative support across the centre, including coordinating room bookings, maintaining digital timetables and signage, managing stationery, linen, post, parcels, and lost property records, as well as supporting social media activity
- Assist with the day-to-day operational readiness of teaching and simulation spaces, ensuring rooms are prepared for use, providing basic audiovisual support, and reporting maintenance or facilities issues as required
- Support compliance with health and safety, security, confidentiality, and GDPR requirements
- Participate in a structured apprenticeship programme, undertake professional development activities, attend team meetings, and complete required training and assessments
Where you'll work
Strand
London
WC2R 2LS
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWHAM COLLEGE OF FURTHER EDUCATION
Training course
Business administrator (level 3)
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What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Choose the most appropriate IT solution to suit the business problem.
- Update and review databases, record information, and produce data analysis where required.
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Produces accurate records and documents including:
- Emails, letters, files, payments, reports, and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports, and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice from more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
- Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
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- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
Training schedule
The apprenticeship is delivered as a weekly day release at our campus in Stratford, E15.
Level 3 Business Administrator Standard
Behaviour, Skills and Knowledge
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
King's is ranked in the top 10 universities in the UK (QS World Rankings 2021) and based in the heart of London. With nine faculties, institutes and schools of study and five Medical Research Council centres, King's offers world-class teaching and research.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
There is the opportunity to secure a permanent position after successfully completing the apprenticeship.
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