Rocco Forte Hotels
Front Desk Manager
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Our Hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your Key Responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
- Be the friendly, confident face behind our reception desk
- Offer our guests a warm, intuitive, and personalised greeting
- Oversee daily front desk operations, including guest check-ins, check-outs
- Work closely with all departments to create a seamless and unique experience for our guests
- Provide training and support for the front desk team members to ensure they are knowledgeable and efficient
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
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Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
- High personal and professional standards
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment
- Strong leadership and team management skills
- Proficiency in property management systems (e.g., Opera)
- A warm, polished, and professional demeanor
- Ability to work a flexible schedule, including weekends and evenings
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
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Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
£36,000 expected package (includes salary and qualified estimate of service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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