Delta Hotels by Marriott Swansea
Front Desk Manager
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Front Desk Manager
Are you a confident hospitality leader who loves creating exceptional guest experiences? We’re looking for a Front Desk Manager to lead our busy Front Office team and be at the heart of our guests’ Marriott experience.
As Front Desk Manager, you’ll take ownership of the day-to-day operation of our Front Office, leading and developing a team of 10+ associates across Front Desk and Night Operations. You’ll ensure our guests receive warm, professional and memorable service from arrival through to departure.
What you’ll be doing
- Lead, motivate and develop the Front Office team, creating a positive and engaging working environment.
- Deliver exceptional guest service and act as a key ambassador for the hotel and Marriott brand.
- Oversee the smooth day-to-day running of Front Desk and Night Operations.
- Manage guest feedback and resolve issues effectively, always looking for ways to improve the guest experience.
- Monitor staffing, payroll and departmental costs to achieve financial and operational targets.
- Work closely with other hotel departments to deliver a seamless guest journey.
- Support recruitment, training, performance management and recognition within the team.
- Maximise room revenue through effective same-day selling and revenue-focused decisions.
- Ensure compliance with Marriott standards, policies, health & safety and operational procedures.
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What we’re looking for
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We’re looking for someone who is passionate about hospitality, confident leading a team and genuinely enjoys interacting with guests.
You’ll Ideally Have
- Previous Front Office or hotel operations experience.
- Strong leadership and people-development skills.
- Excellent communication and problem-solving abilities.
- A proactive, organised and commercially aware approach.
- Experience using a hotel front desk/reservations system.
- The ability to make confident decisions in a fast-paced environment.
- A genuine commitment to delivering outstanding guest experiences.
If you’re ready to take the lead, develop a fantastic team and make a real impact on the guest experience, we’d love to hear from you!
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