Abundance Food Co-op
Front End Manager
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Job Summary
Reports Directly to: General Manager
Classification: Non-Exempt
Pay Range: $21 - $25
Role Level: Class 4
Location: 571 South Ave.
Union Position: Non-Union
Work Location: Cash Office / CS Desk
The Front-End Manager oversees all cashier, customer service, and front-end operations. This role ensures a welcoming experience for shoppers and fosters an efficient, friendly, and cooperative environment.
Supervisory Responsibilities
- Supervises Front End Supervisors, Front End Team Members, Customer Service, and Maintenance staff.
Duties & Responsibilities
- Manages daily front-end operations including cash handling, scheduling, and customer engagement.
- Ensures cashiers meet excellent customer service standards.
- Resolves customer issues and concerns promptly and professionally.
- Maintains register accuracy and oversees daily balancing and deposits.
- Trains and coaches staff on POS systems, policies, and service expectations.
- Submits shift notes each day and reviews shift notes submitted by Front End Supervisors.
- Maintains cleanliness and organization throughout the store.
- Assists with membership/ownership sign-ups and inquiries.
- Supports storewide merchandising and promotional initiatives.
- Oversees Special Orders and Webcart orders and ensures that all front-end staff are trained on these procedures.
- Oversees evening closing protocols and coordinates with the rest of the management team on store security procedures.
- Fills coverage for Front End and Maintenance shifts as needed.
- Collaborates with the Marketing Coordinator on content for social media platforms.
- Communicates with other departments on coverage, issues, mark-downs, and promotions.
- Performs other duties as assigned.
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Requirements
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Required Skills & Abilities
- Strong leadership and communication skills.
- Exceptional customer service abilities.
- Expertise in POS systems and cash reconciliation.
- Ability to manage conflicts and problem-solve quickly.
Education & Experience
- High school diploma required; associate or bachelor’s degree preferred.
- 2–4 years of retail or customer service leadership experience.
- Experience overseeing cashiers or front-end teams strongly preferred.
Physical Requirements
- Ability to stand for long periods.
- Ability to lift 30 lbs. occasionally.
- Mobility throughout the store.
Work Environment
- Fast-paced retail environment with continual customer interaction.
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