Praxis Group
Front of House
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Birmingham | Monday–Friday 8am-5pm | £28,000–£32,000 DOE
We’re looking for a Front of House Host with commercial office experience to join our company in a stand-alone opportunity at one of our key buildings within Birmingham’s iconic Brindley place development. You'll be responsible for providing a professional and welcoming service to tenants, visitors and contractors while helping to ensure the building is safe, secure and well presented.
About Praxis:
Praxis is a growing, privately owned UK real estate investor and manager with a fully integrated platform and more than 550 employees across the UK. We manage a diverse portfolio of commercial real estate and take pride in the quality of the buildings and service we provide to our tenants.
Main duties:
- Deliver a professional, welcoming and high-quality front-of-house service to tenants, visitors, contractors and colleagues.
- Manage reception duties including calls, visitors, deliveries, contractor access and general enquiries.
- Maintain high standards of presentation, cleanliness and landscaping across the building, entrances and external areas.
- Carry out daily building, health & safety and security checks, identifying and reporting issues promptly.
- Maintain building security and ensure only authorised people have access to restricted areas.
- Respond to emergencies, support emergency services where required and carry out routine fire alarm testing.
- Accurately record incidents, daily activities, contractor attendance, deliveries and other site information.
- Maintain confidentiality and build positive, professional relationships with tenants.
- Support tenant communications, including newsletters and site notices.
- Support property viewings, tenant events and hospitality activities from set-up through to completion.
- Ensure tenant and visitor parking is appropriately managed.
- Liaise with building management to support the smooth and efficient operation of the building.
- Undertake other duties relating to the general operation and service of the building as required.
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What we're looking for:
We're looking for someone who is professional, approachable and proactive, with a genuine focus on delivering excellent customer service. As this is a largely stand-alone role, you'll need to be comfortable working independently, managing your own time and prioritising daily responsibilities without constant supervision.
You will report into our National Building Standards Manager, based in London. Strong communication and reliability will therefore be important, as will the ability to know when to take ownership and when to escalate an issue.
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You'll ideally have:
- Confidence using IT systems, reception tools and basic office technology.
- Previous experience working with business space tenants within an office or corporate workspace environment is essential.
- Clear, professional and confident communication skills.
- Strong customer service skills, with a proactive, helpful and solutions-focused approach.
- Strong attention to detail.
- Good awareness of health, safety and security responsibilities within a managed building environment.
- The ability to remain calm, professional and responsive.
- Fire Marshal training.
- First aid training.
Benefits:
- £28,000–£32,000 FTE DOE
- 25 days' holiday per year plus bank holidays
- Private Medical Insurance (medical history disregarded)
- Annual Dental benefit inclusive of two appointments per year
- Healthcare Cash Plan
- 5% Company pension contribution
- 3x Life Assurance
- Cycle to work scheme
- Employee Assistance Programme
- Group income protection scheme
If you're looking for an exciting front of house role where you can make a real difference to the experience of tenants and visitors, we'd love to hear from you.
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