Trenches Boxing Club
Front Of House
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Company Description
Trenches Boxing Club is a boutique boxing gym in Wandsworth Town, London, built on real community. We welcome people of all backgrounds and levels, from first-timers to experienced boxers, through group classes, structured programmes and 1-to-1 coaching. More than a gym, Trenches is a place where members connect, train and grow. We're expanding by launching an on-site heated Pilates studio soon.
Role Description
The Front of House is a part-time, on-site role in Wandsworth, London, with room to grow as we expand. You'll be the first face members see and the person who keeps the club running smoothly.
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- Welcome members and visitors
- Check them in for classes
- Provide clear information about schedules and membership options
- Answer phone, email and walk-in enquiries from new members and help them get booked in for their first session
- Manage our booking system, handling bookings, payments, freezes and cancellations
- Help keep the class timetable and instructor rota organized
- Look after our community by making new members feel welcome and passing feedback to the coaching team
- Keep the reception and communal areas clean, stocked and ready
Qualifications
- Experience in hospitality, boutique fitness, retail or another customer-facing role
- Friendly and confident with people in person, by phone and by email
- Organized, reliable and detail-focused, with the ability to manage bookings and admin independently
- Comfortable using booking systems, email and spreadsheets
- Able to handle complaints calmly and constructively
- Available for flexible hours, including early mornings, evenings and weekends
- Interest in boxing, fitness or sports communities is a plus
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What We Offer
- Competitive pay
- Free membership
- A role that grows with the business as we launch heated Pilates studio
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