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Front of House Administrator - John Wheeldon Primary Academy
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John Wheeldon Primary Academy
Address:
Corporation Street
Stafford
ST16 3LX
Contact:
Tel: 01785 594 444
Website: www.johnwheeldonacademy.co.uk
Email: office@johnwheeldon.staffs.sch.uk
Principal: Mrs C. Clarke
Vacancy for Front of House Administrator
Support Staff NJC Grade 2 (scp4)
Fixed Term Secondment Cover
01.09.26-16.07.27
Hours:
27.5 hours per week, term time only. [27.5 / 37.00hrs - 43.89 / 52.14 working weeks]
Schedule:
Monday-Friday 9.00am-3.00pm
Salary:
Full Time Equivalent: £25,185.00
Pro Rata Actual Salary: £15,755.87 (typically £1,312.98 pcm)
Contract Details
Please note that as a temporary secondment cover, this contract may be terminated earlier than the fixed term (for example, upon the early return of the substantive postholder), subject to the statutory or contractual notice periods outlined in the employment agreement. If the substantive postholder remains in their new position at the end of this fixed term agreement, the intention will be to make this position permanent.
About the Role
The Local Academy Council is seeking to appoint a positive, proactive, and friendly front of house Administrator with a passion for working with children in a diverse and busy Primary Academy office. The school is at the heart of the local community, therefore the successful candidate must be able to promote the positive and caring ethos of the school and be able to effectively engage and collaborate with all stakeholders.
About the School
John Wheeldon is a large school serving pupils from the age of 4 to 11 years. It is one of the twenty-one academies that are part of the Staffordshire University Academies Trust (SUAT). As part of Staffordshire University Academies Trust, the school benefits from the wider opportunities of collaboration, training, and development and shares expertise in high-quality teaching and learning.
Our Values and Aims
Proud Of All We Do
We are committed to providing the best possible learning experiences for each and every child, whilst being truly valued by our community. There is a strong focus on all children achieving their full potential in a safe and caring environment, with the ongoing aim that they are Proud of all they do.
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Person Specification
We are looking for a person who:
- Has a friendly and welcoming approach to liaising with pupils, staff, and parents.
- Can take a compassionate and balanced approach to dealing with sensitive stakeholder issues arising from day-to-day school life.
- Is able to maintain a polite and professional attitude in dealing with parental engagement and busy working schedules.
- Is keen to learn, take on new challenges, and engage with training opportunities as and when they arise.
- Takes a proactive and positive approach to dealing with day-to-day administrative duties, taking direction from the Office Manager, Senior Leadership Team, and wider staff cohort.
- Preferably has experience in working in an office-based/administrative background.
- Is an effective communicator with an understanding of the importance of providing assurance to all stakeholders of the Academy.
- Works well as part of a team and is able to manage/prioritize their working duties whilst understanding the roles and responsibilities of others.
Outline of Duties
- Provide front of house support to the pupil and parent community, dealing with day-to-day enquiries and telephone calls/relaying messages. Supporting pupils by ensuring a smooth transition to their learning day.
- Support in carrying out admissions and attendance-based administration.
- Act as a First Aid point of contact for pupil injuries and ailments.
- Utilize administrative software to support the operational functions of the main Academy Office (ParentPay, Bromcom, MyConcern, Parent Dojo).
- Contribute towards the maintenance of Staff HR files.
- Support the Senior Leadership Team with basic administrative duties, not exhaustive to the above duties as instructed by the Office Manager.
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Preferred Skills and Experience (Not Essential to Application)
- Adult First Aid or Paediatric First Aid certified.
- Knowledge of safeguarding/Keeping Children Safe in Education guidelines with an awareness of the type of issues and sensitive matters that may arise from day-to-day school life.
- Experience of working with data management information systems.
- Administrative background particularly in working in fast-paced office environments.
- Experience of working in a customer service/key stakeholder-based working environment.
Training
Training will be provided to the successful candidate with regards to both Safeguarding and First Aid duties as required.
Application Details
If you would like to discuss the role further, please get in touch via the school office. We warmly welcome visits to the school by prior arrangement, please contact the school office on 01785 594 444 or submit enquiries to dave.kerr@johnwheeldon.staffs.sch.uk.
Please visit our website to learn more about our Academy and values: www.johnwheeldonacademy.co.uk
If you feel you have the requisite vision, energy, skills, qualities, and experience and you share our values and aspirations, we look forward to receiving your application.
Forms should be returned directly to dave.kerr@johnwheeldon.staffs.sch.uk
Closing date: Friday 18th September 2026 at 5.00pm.
Start Date: earliest opportunity / interviews wc21.09.26.
This school is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The successful candidate will be subject to all necessary pre-employment checks, including: an enhanced DBS; Prohibition check; Childcare Disqualification (where applicable); qualifications (where applicable); identity and right to work. All applicants will be required to provide two suitable references.
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