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Front of House Apprentice
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This isn't just another café job.
As a Front of House Apprentice at The Street Bakeshop, you'll learn to run a busy bakeshop floor—serving customers, making coffee and delivering genuinely great service—while earning a fully funded Level 2 qualification.
Wage
£16,640 to £26,436.80, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)
Training course
Food and beverage team member (level 2)
Hours
Full-time, shift-based role. Shifts vary across Monday to Sunday, typically between 7.30am- 3.00pm or 8am- 4.45pm, to suit bakeshop opening hours. Some weekend and bank holiday working will be required.
40 hours a week
Start date
Tuesday 27 October 2026
Duration
1 year
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Front of House Apprentice, you will be the face of the business, welcoming customers, serving food and drinks, and helping to create a warm and inviting atmosphere. Working alongside experienced team members, you will learn valuable hospitality and customer service skills while developing confidence in a fast-paced environment.
Key Duties
- Welcome and serve customers with warmth, professionalism and confidence
- Take customer orders accurately, process payments and operate tills safely
- Prepare and serve high-quality coffee, teas and other hot beverages
- Serve breads, pastries, cakes and other products to the highest presentation standards
- Keep customer displays and coffee stations well stocked, clean and visually appealing
- Provide allergen information clearly and confidently to customers when required
- Clear, clean and reset tables and dining areas efficiently between customers
- Work closely with the kitchen and bakery teams to ensure food and drinks are prepared and served promptly
- Support colleagues during busy service periods, including opening and closing duties
- Follow HACCP procedures, food safety regulations and daily cleaning schedules to maintain excellent hygiene standards
Where you'll work
THE STREET
OLD BASING
BASINGSTOKE
ENGLAND
RG24 7BW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
- GCSE in:
- English (grade 4/C or above or equivalent)
- Maths (grade 4/C or above or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Creative
- Patience
- Physical fitness
Other requirements
- Positive attitude and strong work ethic
- Genuine interest in food, coffee and service
- Confident in a fast-paced environment
- No experience necessary
This is a physical, fast-paced role involving standing for extended periods and working weekends and bank holidays. As the role involves handling food and drink, applicants should be comfortable following strict hygiene and allergen procedures.
About this employer
The Street Bakeshop is an award-winning artisan craft bakery based in the heart of Hampshire, in Old Basing. We bake from scratch using real ingredients, with no chemical shortcuts — sourdough bread, pastries, cakes and doughnuts made for retail and wholesale customers who genuinely love our food. We're not here to be average. We push standards, protect quality and care about how our food tastes, looks and makes people feel — because "good enough" simply isn't good enough for us. We're building something special, with the ambition to be recognised across England for outstanding food and customer service, and we're just getting started. https://www.thestreetbakeshop.co.uk (opens in new tab)
Company benefits
- Extra holiday after 4yrs
- Free hot drinks/staff food
- Birthday cake
- Sourdough on day one
- 30% off for you+3 guests
- At-cost supplier products
- 2 paid volunteering days
- Parties/socials
- £100 referral bonus
- Pension scheme
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of your Level 2 apprenticeship, you could progress into roles such as Front of House Supervisor or Front of House Manager within The Street Bakeshop.
Ask a question
The contact for this apprenticeship is:
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
The reference code for this apprenticeship is VAC2000054825.
Apply now
Closes in 13 days (Tuesday 6 October 2026 at 11:59pm)
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