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Front of House Apprentice
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Food and Beverage Apprentice
A fantastic opportunity to begin your hospitality career as a Food and Beverage Apprentice. You will learn how to prepare high‑quality coffee, deliver excellent customer service, assemble and serve a range of food and beverages to customers, and support the smooth running of a busy café. You will become familiar with working Front of House.
Daily Responsibilities
- Welcome customers and provide a warm, friendly service
- Establish whether customers are eating in or taking away and seat customers appropriately (1st floor) providing table service using a handheld device
- Help customers choose from the food and drink menu
- Answer questions about ingredients, allergens, and intolerances using the café's ingredient catalogue
- Take accurate orders, including preferences such as coffee strength, dairy/non‑dairy options, and ingredient changes
- Assign table numbers to support kitchen and front‑of‑house service
- Prepare hot and cold beverages following company recipes
- Serve drinks and counter food such as cakes, pastries, and retail items
- Process payments (cash and contactless)
- Keep the barista station, counter, and service areas clean and organised
- Maintain stock of clean mugs, plates, cutlery, napkins, milk jugs, and disposables for take away items
- Check coffee machines and brewing equipment, regularly cleaning the coffee machine and report maintenance needs
- Follow food safety, hygiene, and health & safety procedures
- Communicate order changes to the kitchen
- Update customers if there are delays with drinks or hot food
- Clean and wipe down tables between customers
- Share customer feedback with the management team
Additional Duties
- Light kitchen work during some shifts, preparing simple hot and cold dishes from the breakfast and lunch menus
- Following assembly instructions to prepare meals consistently and safely
- Completing opening and closing duties such as cleaning appliances, wiping tables, sweeping floors, restocking, and maintaining the customer/staff toilet. Completing simple logs for monitoring and standard purpose
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Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Training schedule
Food and Beverage Team Member Apprenticeship Level 2, including Functional Skills in Maths and English.
Desirable qualifications
None required (grade None required)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
Our store is very popular, not just in the local community, but throughout Leicester. We are always busy and at weekends, even more so. We are open 7 days and working weekends is essential. Our store has 3 floors, which requires good physical health and general fitness.
At the heart of Northern Cobbler lies a small but passionate team dedicated to exceptional coffee. Over the years, our objectives have undergone slight modifications, yet our fundamental values have remained steadfast: to create distinctive products, using quality ingredients with unwavering integrity
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
We are looking for a committed Apprentice, who wants to progress in hospitality as a career. Upon successfully completing the apprenticeship, there would be possible progression within the company (employment), and/or further qualifications/further apprenticeship level.
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