LEGOLAND Parks
Front of House Assistant
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Front of House Assistant
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible availability across 7 days, shifts are any 5 days out of 7, with hours ranging between 6.45am – 10.00pm - weekend availability is required for this role.
Contract Type: Seasonal, until Winter 2026
Here at the LEGOLAND Windsor Resort, we are recruiting for Front of House Assistants to join our AWESOME Hotel Team and help deliver exceptional guest experiences.
In this role, you will be responsible for ensuring every guest receives a warm welcome and a smooth departure, creating a positive and lasting impression.
Key responsibilities include:
- Providing outstanding customer service and hospitality at all times.
- Welcoming guests and assisting with their enquiries throughout their stay.
- Handling guest complaints and queries professionally, both in person and over the telephone.
- Ensuring guests receive accurate information and support whenever needed.
- Man turnstiles and ensure all tickets are scanned.
- Identify potential hazards to health, safety and security of hotel guests, staff, and property and inform management.
- Support the management team in any evacuations.
- Contributing to a positive, professional, and welcoming environment.
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This role includes some outdoor work and requires standing for extended periods. If you enjoy working with people, thrive in a fast-paced environment, and are passionate about delivering excellent service, we'd love to hear from you.
Qualifications & Experience
- Previous Hotel or Hospitality experience desired but not required
- Excellent customer service and communication skills
- Ability to self motivate, work independently and as part of team
- Have a hands on a proactive approach
Benefits
- A competitive hourly rate
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND® Windsor Resort
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We are looking for Front of House Assistants (Nights) to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £8.50/Hr.
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