Supporting the Resident Journey

• Help deliver a seamless move-in experience, ensuring homes, keys, access and welcome packs are ready for new residents.
• Make new residents feel genuinely welcomed and confident from day one.
• Support move-outs and help ensure residents leave with a positive final impression.

Supporting Leasing & New Residents

• Be a friendly and knowledgeable first point of contact for prospective residents.
• Respond to enquiries via phone, email and the property management system.
• Arrange and conduct property viewings, creating an engaging experience that reflects the quality of the community.
• Support the leasing process by following up enquiries and viewings promptly.
• Maintain accurate records and ensure resident and prospect information is kept up to date.
• Support Right to Rent checks and relevant documentation in line with company procedures.

Building Community

• Help bring the community to life through events, activities and resident engagement.
• Support the planning, set-up and hosting of community events.
• Encourage residents to get involved and help support resident-led initiatives.
• Manage amenity bookings and ensure shared spaces are presented beautifully and ready for residents to enjoy.

Keeping the Community Running Smoothly

• Carry out regular checks of communal areas, amenities and front-of-house spaces.
• Maintain high standards of presentation, cleanliness and safety.
• Monitor building systems, CCTV and alarms during shifts and escalate issues appropriately.
• Log maintenance issues, liaise with contractors and follow problems through to completion.
• Assist with practical, day-to-day tasks and unexpected issues when required.
• Follow Health & Safety procedures and ensure incidents are recorded correctly.
• Provide clear shift handovers to ensure a consistent experience for residents.

What We're Looking For

We're interested in meeting people who are naturally welcoming, highly organised and genuinely passionate about customer experience.

You'll ideally have:

• Previous experience in a customer-facing, front-of-house, hospitality, residential or service-led role.
• Excellent communication skills and the confidence to interact with a wide range of people.
• A highly organised approach and strong attention to detail.
• The ability to manage multiple priorities without losing sight of the customer.
• A proactive, hands-on attitude and the confidence to work independently.
• A strong sense of ownership - you'll be someone who sees things through rather than simply passing them on.
• A genuine interest in hospitality, community and creating great resident experiences.
• Confidence using everyday IT systems, including email, Word, Excel and Outlook.
• Excellent written and spoken English.

Experience with property viewings, leasing, sales, events or community programmes would be advantageous, but isn't essential.

Why This Role?

This is more than a traditional front-of-house position.

You'll have the opportunity to become a key part of a community, building relationships with residents, helping create memorable experiences and playing a genuine role in how people experience their home.

You'll be joining a friendly, down-to-earth team that believes renting should feel easy, welcoming and well looked after. The environment is fast-moving and varied, so it's ideal for someone who enjoys being busy, meeting people and making a visible difference every day.