Cushman & Wakefield
Front Of House Co-ordinator
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Front Of House Co-ordinator
Job Description Summary
Cushman and Wakefield are looking for an individual to join their Workplace Management team as a Front of House Coordinator.
You will be responsible for ensuring we are offering a First-Class service by building and maintaining strong, positive relationships with the client, customers, and vendors to promote excellent customer service. Also, to assist with the Workplace Host team in ensuring a first-class service to our internal office space.
Job Description
Core Responsibilities:
- Meet and greet all visitors attending site.
- Provide a welcoming and professional customer experience, delivering a seamless customer journey.
- Ensure Reception presence is maintained, and entrance doors are covered at all times.
- Manage meeting room booking/changes/catering requests/set up.
- Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately.
- Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately.
- Ensuring office/catering supplies are fully stocked i.e. Stationery, Toner, Office/Tea, Coffee etc when Workplace Host is absent.
- Log any Building Faults/Issues with the Cushman & Wakefield Helpdesk.
- Carry out regular floor walks ensuring all cleaning, maintenance and any other issues are reported and closed with the C&W Helpdesk.
- Ensure to monitor, action and process any emails on the company email account.
- Manage/liaise with Building contractors and issues and/or work being carried out within the building.
- Assist Occupiers and Guests with access passes and access requirements.
- Program Door Access Fobs for all New Joiners, Visitors and Contractors.
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Key knowledge and experience:
- Customer service background essential.
- Knowledge of Facilities Management processes preferable.
- IT Skills, Outlook, Excel, Word.
- Be able to perform in a fast-paced environment.
- Good administrative and organizational skills.
- Ability to multi-task and work under pressure.
- Ability to prioritize workload and manage change effectively.
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This is a fantastic opportunity to join an industry leading company that champions its employees progression.
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
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