The Royal Ballet School
Front of House Coordinator
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OVERALL PURPOSE OF THE ROLE
To provide a professional Reception service at White Lodge, Richmond together with high-quality administrative support to multiple teams.
SUMMARY OF THE ROLE
To provide a welcoming and friendly reception supported by a good understanding of all activities across the two sites. You will be part of an integral team which manage the reception and public areas of our buildings and provide high-quality support to all departments. Building supportive relationships with all staff ensuring that at key times you are able to provide valuable assistance to others and ensure all school activities meet our high standards.
CONTRACT TERMS
- Hours: 22.5 hours per week; Tuesday, Wednesday and Thursday from 7:00 - 15:00
- Location: White Lodge, Richmond Park, TW10 5HR (with occasional cover at Upper School, Covent Garden)
- Salary: £19,363.50 per annum
- Annual leave: 30 days per annum, pro rata
- Application closing date: 1 September 2026
MAIN DUTIES
This list should be seen as illustrative rather than prescriptive;
- Be the first point of contact for all visitors to the School
- Support the Finance team with administrative tasks as instructed
- Organise cover for Front of House and academic staff during holiday and absences and scheduling planned holiday in coordination with the Front of House team to avoid date clashes
- Assist School administrators, particularly during peak times
- Support academic staff during students’ examinations as directed
- Assist with the organisation and coordination of open days, parent meetings and other similar School events
- Provide administrative support to the Senior Leadership Team, the Executive Assistants, wider site operations team, academic staff, and School administrators as and when instructed
- Organise incoming/outgoing post and distribute as directed
- Liaise with staff regarding group visits
- Organise taxis, minibus and couriers as required
- Attend Continuing Professional Development training / INSET
- Ensure Reception and all common areas are tidy and well-presented at all times
- Manage and ensure the security of all allocated keys
- Keep the Front of House Handbook, diary and driver’s diary up to date
- Producing a coherent and helpful handover email for the benefit of weekend Reception based staff
- Manage stationery and consumables, ensuring stock is kept at a sensible level and replenished as instructed
- Be a nominated first aider and fire marshal, assisting the Facilities Compliance and Operations Manager in ensuring compliance with procedural requirements as instructed
- Taking daily School attendance and fire registers by submitting data into the School’s MIS
- Attend and complete assigned tasks at Upper School from time to time.
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PERSON SPECIFICATION
Essential Criteria:
- Previous experience in a similar customer-facing / Reception role
- Good administration experience, particularly of supporting varied projects and teams
- Excellent communication skills and confident telephone manner
- Friendly, welcoming and approachable
- Able to deal confidently with the broad range of visitors to the School including students, parents and VIPs
- Proactive in approach, able to show initiative and to cope effectively with possible situations of conflict, stress and pressure
- Solid IT skills including broad practical experience of Microsoft Word and Microsoft Outlook
- Highly organised with close attention to detail and able to manage multiple priorities
- Ability to work as part of a small team as well as unsupervised, and with initiative
- Flexible attitude towards duties and working patterns in order to fulfil the requirements of the role
- Willing to work collaboratively across many departments and develop and maintain positive and supportive working relationships
- Smart appearance with a professional manner, attitude and approach
- Interest in working in a multi-site team and able to swap sites for a few days a month
- Empathy with and a commitment to the aims and ethos of the School.
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Desirable Criteria:
- Experience in using Microsoft Excel
- Experience of maintaining databases
- Experience of working in a School environment
- An interest in dance or the performing arts.
This job information cannot be all encompassing. It is inevitable over time that the emphasis of the job will change without changing the general character of the job or the level of duties and responsibilities entailed. Consequently, this information will be periodically reviewed, revised and updated in consultation with the post holder to reflect appropriate changes.
We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We’re proud to be an inclusive workplace that promotes and values diversity.
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