Steyn Group
Front of House / Duty Manager
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Overview of Company
ARMA is a premium Brazilian Jiu Jitsu and wellness gym based in Clapham Common, London. Members gain exclusive access to world class Brazilian Jiu Jitsu coaches, state of-the-art amenities, a co-working space and coffee shop.
Purpose of the Role
The Front of House (FOH) team member is the first point of contact for all members, visitors, and prospective clients. The role is responsible for creating a welcoming, professional, and friendly environment.
This is a dual-role position, combining Front of House responsibilities with Duty Manager duties to support the smooth, safe, and efficient day-to-day operation of the gym.
Key Responsibilities and Duties
Reception & Administration
- Manage the reception desk during operating hours.
- Answer phone calls & emails.
- Book trial classes and introductory sessions.
- Maintain accurate member records and attendance using the gym management system.
- Process memberships, renewals, cancellations, and payments.
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Facility Operations
- Ensure reception and communal areas remain clean, tidy, presentable.
- Monitor stock levels for retail items, refreshments.
- Assist with opening and closing procedures.
- Report maintenance or health and safety issues promptly.
Member Experience
- Welcome members and visitors with a friendly and professional attitude.
- Assist new members with onboarding, registrations, and general enquiries.
- Build positive relationships with members and help foster a welcoming community atmosphere.
Duty Manager Responsibilities
- Take overall responsibility for the building during your shift, ensuring the building is safe, secure, and operating efficiently.
- Manage the opening and closing of the facility, including setting and disarming alarm systems and following all security procedures.
- Monitor and manage building systems, reporting any faults or maintenance issues promptly.
- Complete incident reports accurately and in line with company procedures.
- Conduct routine risk assessments and support the implementation of health and safety measures.
- Record and monitor temperatures and operating conditions of fridges, freezers, plunge pools, saunas, and other facilities, ensuring all checks are completed in accordance with company procedures.
- Escalate any health, safety, maintenance, or operational concerns to the appropriate manager in a timely manner.
- Ensure compliance with all company policies, health and safety regulations, and operational procedures.
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Café & Refreshments
- Prepare and serve coffees, smoothies, protein shakes, and other refreshments to members and visitors.
- Maintain high standards of food hygiene and cleanliness within the café area.
Full-time position, 40 hours per week.
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