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Front of House Hospitality Apprentice
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Front of House Hospitality Apprentice
Join our friendly team at The Old Chequers Inn as a Front of House Hospitality Apprentice. You’ll gain hands-on experience helping to run the bar, manage stock and orders, open and close the pub, maintain high standards and deliver great food and drink service to our customers.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
About the Role
The Old Chequers Inn is a beautiful, historic country pub in Croft, near Skegness, offering quality food, great drinks and a warm, friendly atmosphere. As a Front of House Hospitality Apprentice, you will become an important member of the team, learning how to help run the front of house operation and gaining valuable experience across the bar, restaurant and wider pub.
You will work alongside experienced team members to develop your hospitality skills and learn how a busy country pub operates. As your confidence and experience grow, you will take on increasing responsibility for supporting the smooth running of front of house.
Your Duties Will Include:
- Greeting guests, taking orders and serving food and drink with a friendly, professional approach.
- Learning how to work behind the bar, including pouring drinks and developing knowledge of cask ales.
- Bar duties involving alcohol will be for team members aged 18 or over.
- Supporting the day-to-day management of the bar and front of house operation.
- Learning about stock control, including checking stock levels, rotating stock, and putting deliveries away.
- Becoming familiar with the menu, daily specials and ingredients so you can confidently answer guest queries and make recommendations.
- Upselling menu items, drinks and specials where appropriate to enhance the customer experience.
- Preparing front of house areas ready for service and helping ensure everything is clean, organised and fully stocked.
- Helping to open and close the pub, and prepare the bar and restaurant for the day's service.
- Carrying out bar clean-downs and maintaining high standards of cleanliness and presentation throughout the pub.
- Running food services and working closely with the kitchen to ensure food reaches guests promptly and to a high standard.
- Keeping service areas clean, tidy and well-stocked throughout each shift.
- Following all food safety, hygiene and allergen procedures during preparation and service.
- Handling customer payments accurately and in line with company procedures.
- Taking part in training and development activities as part of the apprenticeship, building your knowledge, confidence and practical skills.
- Developing the skills required to take on greater responsibility within front of house as your experience grows.
- Maintaining high standards of personal appearance, punctuality, reliability and professional conduct.
- Helping to create the welcoming and friendly atmosphere that The Old Chequers Inn is known for.
- Carrying out any other associated duties reasonably required to support the successful operation of the pub.
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TEC PARTNERSHIP
Food and beverage team member (level 2)
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Course Contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
All delivery for this apprenticeship will take place within your place of work at The Old Chequers Inn, Lymn Bank, Croft, Skegness, PE24 4PF. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including a comprehensive programme of internal development that will equip you with all the skills required to progress within the industry. You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.
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Requirements
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Location
The successful candidate will work from The Old Chequers Inn, Lymn Bank, Croft, Skegness, PE24 4PF. Please check the location to ensure you would be able to reliably get to and from work on a daily basis.
About The Old Chequers Inn
The Old Chequers Inn is a beautiful, historic country pub nestled in the village of Croft, just five miles from Skegness, overlooking the picturesque River Lymn and surrounded by the Lincolnshire countryside. As a listed building, believed to be one of the oldest inns in Lincolnshire, it combines plenty of character and history with a friendly, welcoming atmosphere. With roaring log fires in the winter, outdoor seating in the summer and a reputation for great food, local produce and a fantastic selection of Batemans beers and gins, there is always something happening at The Old Chequers. As part of a growing family of hospitality businesses, the team is passionate about delivering great experiences for every guest while creating a positive, supportive environment where people can learn, develop and enjoy being part of a close-knit team. For someone starting their hospitality career, The Old Chequers offers the opportunity to work in a genuinely special pub, meet a wide range of customers and build valuable skills in a lively and rewarding environment.
https://www.oldchequerscroft.co.uk/index
Earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on and off-the-job learning. With strong growth ambitions, we offer an environment where your skills are valued, and your career can thrive. You’ll be working in a culture that encourages development, promotes wellbeing, and values teamwork.
Contact
The contact for this apprenticeship is:
- TEC PARTNERSHIP
- Claire
- myapprenticeship@grimsby.ac.uk
The reference code for this apprenticeship is VAC2000053944.
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