Hop Talent
Front of House Manager
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Building Manager / Front of House Manager
We are seeking an exceptional Building Manager / Front of House Manager to take sole responsibility for the day-to-day management of a newly refurbished, high-end commercial office building in Central London.
This is a unique, client-facing role combining traditional building management with a premium front-of-house service. The successful candidate will be the on-site ambassador for the building, ensuring flawless operations, exceptional presentation, and a seamless occupier experience at all times.
The role suits a highly organised, proactive individual who is comfortable working independently and takes pride in running a building to the highest standards.
Key Responsibilities
Building Management
- Overall day-to-day operational management of the building
- Act as the primary point of contact for the occupier
- Cleaning, waste, security and maintenance
- Carry out regular building inspections and audits
- Manage reactive issues and coordinate planned preventative maintenance
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Front of House & Client Experience
- Provide a professional, discreet and welcoming front-of-house presence
- Act as the “face of the building” for all visitors and guests
- Manage visitor access and security protocols
- Ensure reception and common areas are maintained to an impeccable standard
- Support the occupier with day-to-day requests in a proactive and service-led manner
- Handle enquiries with discretion, professionalism and efficiency
Presentation & Standards
- Ensure the building is presented to a consistently exceptional, hotel-style standard
- Proactively identify and resolve issues affecting appearance or experience
- Take ownership of the building’s look, feel and functionality
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Person Specification
Experience
- Experience working in high-end commercial or corporate environments
- Front-of-house, hospitality or client-facing experience is highly desirable
- Experience managing contractors and service providers
- Comfortable working as the sole on-site representative
Skills & Attributes
- Immaculate personal presentation and professional demeanour
- Strong communication and interpersonal skills
- Highly organised with excellent attention to detail
- Calm, proactive and solutions-focused
- Able to work independently and take full ownership of the role
- Confident dealing with senior stakeholders and high-profile clients
- Strong understanding of health & safety and compliance requirements
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