Frasers Hospitality
Front of House Manager
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Front of House Manager, Hotel Du Vin
Rate of Pay / Hours: £35,000 / 45 hours
Type of Contract: Permanent position
Location: Malmaison Reading
Be the face of our hotel, get paid for doing what you love, enjoy fantastic perks and benefits, learn something new every day and build a career for life with Hotel du Vin.
- Are high standards second nature to you?
- Do you love working with people and making guests smile, knowing you've delivered exceptional service every step of the way?
- Do you want to be part of something different, working with a brand you'll be proud to represent?
About the Role
As Front of House Manager, you will lead and inspire our Reception team, ensuring every guest receives a warm welcome, a seamless stay, and a memorable farewell. You and your team are the first and last people our guests interact with, setting the tone for the entire guest journey and ensuring every visit exceeds expectations.
Working with Opera Cloud, you will take ownership of the day-to-day management of the Front Office operation, driving service excellence and maintaining the highest standards across the department. Previous reception management experience within a hotel environment is highly desirable, along with a strong understanding of guest service, operational efficiency, and team leadership.
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Responsibilities
- Lead and inspire the Reception team
- Ensure a warm welcome, seamless stay, and memorable farewell for every guest
- Drive service excellence and maintain the highest standards
- Manage day-to-day operations of the Front Office
- Recruit, onboard, train, and develop team members
- Handle guest queries and complaints professionally
- Identify opportunities to upsell rooms, packages, and hotel services
Requirements
- Highly organised with the ability to prioritise tasks effectively
- Ability to work independently and remain calm under pressure
- Strong communication skills and attention to detail
- Commercial mindset with a focus on maximising guest interactions
- Previous reception management experience in a hotel environment
Benefits
We create memories that our guests will never forget, and as Front of House Manager, you will play a key role in making that happen. This could be the ideal next step towards a Senior Head of Department position within Hotel du Vin.
Additional Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes.
- High Street Discounts.
- Cycle to work scheme.
- Healthcare Cash Plans.
- Referral schemes that pay up to £1500.
- A decent uniform.
- Wellness & National Campaign Days Calendar.
- Wagestream for instant access to your pay.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Sponsorship of The Brain Charity.
- Employee Assistance Programme.
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Benefits After Probationary Period
- Private Medical Healthcare
- Bonus Plan based on clear and transparent KPIs
- Critical Illness cover
- Life Assurance
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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