Front FM Recruitment
Front of House Manager
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Front of House Manager – Maternity Cover
£45,000 to £47,000 dep exp
Location: City of London
Contract: Maternity Cover
We are recruiting a Front of House Manager to oversee reception services across six prestigious private medical practices in the City of London.
Managing a team of approximately ten Receptionists, you will ensure that patients and visitors receive a consistently warm, professional, and discreet service across every location. This is a hands-on management role requiring regular travel between the six practices, supporting the reception teams and maintaining excellent standards throughout.
Key Responsibilities
- Managing the day-to-day front of house operation across six private medical practices
- Leading, supporting, and motivating a team of approximately ten Receptionists
- Ensuring consistently high standards of patient and visitor service across all locations
- Creating rotas and arranging cover for holidays, sickness, and unexpected absences
- Regularly visiting each practice to support teams and monitor service standards
- Conducting one-to-one meetings, performance reviews, and team briefings
- Recruiting, onboarding, and training new reception team members when required
- Handling patient concerns and resolving sensitive issues calmly and professionally
- Ensuring patient confidentiality and discretion are maintained at all times
- Working closely with Practice Managers, medical teams, and senior stakeholders
- Reviewing reception procedures and introducing improvements where appropriate
- Monitoring presentation standards across reception areas and waiting rooms
- Ensuring reception teams follow relevant policies, procedures, and compliance requirements
- Producing regular updates and reports for senior management
- Supporting reception desks directly during particularly busy periods or staff shortages
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Candidate Requirements
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- Previous experience managing a front of house, reception, or guest services team
- Experience overseeing teams across multiple locations would be highly beneficial
- A background within 5* hospitality, or private healthcare, medical practices, luxury hospitality, or another high-service environment
- Confident managing rotas, absence cover, performance, and team development
- Calm and dependable when dealing with competing priorities
- Willingness to travel regularly between six City of London locations
This is an excellent maternity cover opportunity for a confident Front of House Manager who enjoys developing teams and delivering exceptional service within a professional and patient-focused environment.
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