Troika Recruitment
Front of House Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
£50,000 - £55,000 plus an excellent benefits package to include an annual bonus
Five days required on site in the business
We’re looking for an experienced and dynamic Front of House Manager to lead and develop two teams across a Residential and Commercial portfolio. This is a fantastic opportunity for a customer-focused leader who thrives in a multi-site environment and is passionate about service excellence, people development and operational performance.
What you’ll be responsible for
- Leading and developing teams across two locations initially
- Driving operational excellence, service standards and continuous improvement
- Building strong relationships with clients, stakeholders and building management teams
- Managing budgets, P&L and financial performance
- Monitoring and improving key performance indicators across financial, people and quality measures
- Supporting recruitment, onboarding, training, performance management and succession planning
- Delivering engaging events and activations that enhance customer experience and support ESG objectives
- Ensuring compliance with health & safety, security, operational and company procedures
- Identifying opportunities for innovation, technology and best-practice improvements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About you
We’re looking for someone who has the following:
- At least 2 years’ experience managing Front of House operations
- A background in luxury hospitality, 5-star environments, corporate services or a similarly high-service setting
- Proven experience leading, mentoring and developing teams
- Excellent stakeholder management and relationship-building skills
- Experience handling HR processes, including investigations, performance management and sensitive employee matters
- Exceptional organisational skills and attention to detail
- A genuine passion for customer service and delivering excellence
- A professional, adaptable and positive approach
- Strong Microsoft Office skills, including Word, Excel, PowerPoint and Teams
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The role
📍 Five Days in the business, Monday - Friday with occasional evenings to check in with staff members
🚗 Service elevation is a requirement, so a background in implementing SOP's is essential
👥 Stakeholder management in terms of the community and residents is a requirement
⭐ High-profile, premium Front of House environments
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location