Rendall & Rittner
Front of House Manager
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FRONT OF HOUSE MANAGER
Rendall & Rittner
up to £42,000
Colindale Gardens - NW9 4DD
Mon - Fri 0800 - 1700
DEVELOPMENT DETAILS
Set within expansive landscaped grounds in North West London, this landmark residential community offers a premium lifestyle with concierge, gym, pool, spa, a residents’ lounge and generous communal gardens. You’ll be at the heart of a vibrant and growing neighbourhood, welcoming a diverse mix of residents and guests in a calm, polished front-of-house environment. With the Northern line just moments away, the development blends resort-style amenities with fast connections into Central London, creating a dynamic, service-focused setting for your work.
ROLE EXPECTATIONS
You will lead a front-of-house team to deliver an exceptional, consistent resident experience across reception and amenity spaces, setting the tone from first greeting to final follow-up. You’ll manage day-to-day operations, coordinate contractors and permits, uphold health and safety standards, and keep communication flowing between residents, site teams and managing agents.
What Success Looks Like
- Residents consistently rate their experience as excellent, with issues resolved promptly and professionally.
- A motivated, well-structured team delivering seamless cover, clear standards and warm, polished service.
- Immaculate reception and amenity spaces, with proactive maintenance reporting and swift follow-through.
- Robust H&S compliance, accurate logs and audits, and zero-tolerance for unsafe practices.
- Contractors and works coordinated with minimal disruption, clear permits, and transparent updates.
- Clear SOPs embedded and continuously improved, with measurable service KPIs achieved or exceeded.
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How You'll Spend Most Of Your Time
- Leading, coaching and scheduling a small team to ensure consistent, high-quality service delivery.
- Running the front desk, greeting residents and guests, and handling queries and complaints efficiently.
- Managing work permits, coordinating contractors and monitoring on-site works and standards.
- Conducting regular site walks, H&S checks and amenity inspections, escalating issues swiftly.
- Maintaining records, incident logs and reports, and communicating updates to stakeholders.
- Reviewing and refining SOPs, supporting service improvements and onboarding new team members.
Who This Role Is For
- You’re a natural host and calm operator who thrives in premium residential or hospitality environments.
- You bring a solutions mindset, balancing empathy with discipline to resolve issues fast.
- You’re organised and detail-focused, with strong follow-through and accountability.
- You lead by example, set clear expectations and get the best from diverse teams.
- You’re confident using systems and data to manage schedules, logs and service reporting.
Experience That Helps
- Supervising a concierge/front desk team in residential, hotel or corporate settings.
- Coordinating contractors, permits and planned works in a live operational environment.
- Managing complaints to resolution and communicating with stakeholders under pressure.
- Conducting H&S checks, incident reporting and basic building systems awareness.
- Implementing or improving SOPs and training to uplift service consistency.
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What We Offer
- 20 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on leadership of front-of-house operations, customer service excellence, H&S/contractor coordination and scenario-based problem solving
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
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All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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