Troika Recruitment
Front of House Manager
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New Opening, £45k plus bonus | Manchester | Full Time | Permanent
We're recruiting an experienced Front of House Manager to lead the concierge and resident experience within a prestigious luxury residential development in Manchester.
This is a hands-on leadership role where you'll inspire a high-performing concierge team, deliver exceptional five-star service and ensure every resident and guest enjoys a seamless, personalised experience.
The Role
Reporting to the Property Manager, you will:
- Lead and develop a 24/7 Front of House and Concierge team.
- Deliver outstanding resident and guest service.
- Maintain exceptional presentation standards across reception and resident amenities.
- Handle resident enquiries, complaints and service recovery with professionalism.
- Oversee visitor management, access control and parcel operations.
- Recruit, train and coach your team to deliver consistently high service standards.
- Ensure compliance with Health & Safety and operational procedures.
- Monitor KPIs and continuously drive service improvements.
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About You
You will have:
- Experience leading Front of House or Concierge teams within a luxury hotel, premium residential or high-end hospitality environment.
- A passion for delivering exceptional customer service.
- Excellent leadership, communication and organisational skills.
- The ability to remain calm, professional and discreet in a fast-paced environment.
- Strong attention to detail and a hands-on management style.
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Why Join Us?
This is an exciting opportunity to shape the resident experience within one of Manchester's most prestigious residential developments, leading a hospitality-driven team in a premium environment where service excellence is at the heart of everything we do.
If you're passionate about luxury hospitality and creating memorable experiences, we'd love to hear from you.
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