CZER
Front of House Manager
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About CZER...
CZER is a fast-growing London food brand built around one thing done exceptionally well: chopped chicken caesar wraps.
Since going social media viral since day 1 opening, we have grown from a team of 3 to a team of 35 within 2.5 months. We are now looking at further growth and expansion and we are looking to hire an experienced, people-oriented Manager to oversee everything that happens in front of the chopping.
The role...
We are looking for a hands-on Front of House Manager who can take ownership of the customer journey and confidently lead a busy service.
You will be responsible for:
- Leading a junior front-of-house team of approximately two to five people per shift
- Managing both physical and virtual queues
- Handling customer enquiries and complaints
- Ensuring every guest receives a positive and well-organized experience
This is not a desk-based position. You will be highly visible during service, dealing with customers every day, directing the team and making decisions in real time.
Alongside running shifts, you will manage the online platforms connected to the guest journey, including our virtual queue software, customer review platforms, enquiries, and social media direct messages.
Key responsibilities
- Leading and managing a junior team of two to five people per shift
- Taking responsibility for the front-of-house operation during service
- Delivering consistently high levels of customer service
- Managing high volumes of customers in a fast-paced environment
- Overseeing both in-person and virtual queues
- Managing the virtual queue system and responding to any operational issues
- Monitoring guest satisfaction and identifying areas for improvement
- Handling customer complaints calmly, fairly, and confidently
- Responding to customer enquiries and social media direct messages
- Monitoring and responding appropriately across customer review platforms
- Organising team positions, breaks, and shift priorities
- Maintaining strong standards of presentation, communication, and professionalism
- Supporting opening, closing, and daily operational checks
- Working closely with the Kitchen Operations Manager to ensure smooth service
- Making confident decisions and resolving problems without requiring constant direction
- Supporting the founders and wider management team with general day-to-day operational administration
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About you
This role would suit someone who is naturally confident, decisive, and comfortable taking responsibility.
You must have:
- Previous experience in a hospitality supervisor or management position, or a closely related customer-facing environment
- Experience leading a team during busy services
- Strong customer-service and complaint-handling skills
- A natural leadership style and the confidence to make decisions
- The ability to remain calm, organised, and professional under pressure
- Strong written communication skills for responding to reviews, enquiries, and social media messages
- Good judgement and the ability to solve problems independently
- A proactive attitude — you notice what needs to be done and take ownership of it
- Full availability across weekdays and weekends
- Availability to start as soon as possible
- Experience in fast-casual dining, quick-service restaurants, grab-and-go concepts, or another high-volume operation would be particularly valuable.
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What we offer
- A key management position within a rapidly growing London food brand
- The potential to move up in the company at a rapid pace due to the rapid growth of the business
- A salary of 38-42k depending on experience
- Genuine responsibility and autonomy
- Direct support from the founders and senior management team
- The opportunity to help shape the customer journey and front-of-house systems
- Progression opportunities as the business continues to grow
- Staff meals and employee benefits; including target and performance-related bonuses monthly
- A fast-paced, ambitious, and highly collaborative working environment
To apply
Please submit your CV
A cover letter or description of why you think you would thrive at CZER would be an added bonus, but not compulsory :)
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