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Front of House Manager : Branded Hotel in East London
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Salary: A GBP 40,000 per annum + Benefits
We're looking for an experienced and motivated Front of House Manager to join a well-established branded hotel in East London.
This is a fantastic opportunity for a confident hotelier who thrives in a busy environment, enjoys leading a team, and is passionate about delivering an outstanding guest experience. As Front of House Manager, you'll take responsibility for the smooth day-to-day operation of the hotel's front office and guest-facing functions. You'll lead from the front, ensuring consistently high standards of service while supporting and developing your team.
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Responsibilities
- Leading, motivating, and developing the Front Office team.
- Overseeing daily front of house operations, including check-in and check-out.
- Ensuring a warm, professional, and consistent guest experience.
- Handling guest feedback and resolving issues efficiently and professionally.
- Driving guest satisfaction and service standards in line with the brand.
- Managing rotas, staffing levels, and operational requirements.
- Working closely with other departments to ensure seamless hotel operations.
- Supporting the achievement of departmental targets and commercial objectives.
- Coaching and developing team members to maximise performance.
- Ensuring all brand standards, procedures, and compliance requirements are maintained.
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Requirements
- A confident and inspirational team leader.
- Guest-focused, professional, and commercially aware.
- Comfortable working in a fast-paced hotel environment.
- Strong at communication, organisation, and problem-solving.
- Passionate about developing people and delivering excellent service.
- Experienced with hotel systems and front office procedures.
- Flexible and hands-on, with a genuine desire to make a difference.
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