The Glee Club
Front of House Manager / Floor Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Front of House / Floor Manager (12 month maternity leave cover)
Wage: £14.25 ph + productivity bonus scheme, paid every 4 weeks
Hours: 1 year contract. 1040 minimum annual hrs contract, but actual hours likely to be higher. In the winter months (September - January) between 20 - 35 hours a week, in the summer (June - August) 15 - 20 hours. Must be available to work for most of December, including 31st December.
What we are looking for
We are looking for someone confident and hardworking that can capably manage a team of up to 20 floor staff (8 per shift) in a busy live events venue serving food & drink. You must be good at working under pressure, capable and confident dealing with any issues that occur and make quick, reasonable decisions to solve potential problems. You will be the first point of contact for customer issues so strong communication skills are essential. This job is also quite physically demanding, with a lot of time spent on your feet, so you must be fit and capable of moving tables and chairs around each shift.
About Us
Established in 1994, our award-winning venues have been hosting events for over 30 years, including comedy, music, drag, podcasts, talks/Q&As & spoken word. Described by The Guardian as “enormously well-regarded”, we pride ourselves on a commitment to excellence & innovation in live events.
We are committed to diversity and inclusion, and are keen to attract people of different backgrounds, perspectives and experiences. We particularly encourage applications from historically underrepresented communities for all roles. Just like our venues are designed for everyone, so is our workplace, and we work hard to create an inclusive culture for everyone.
The Venue
The Glee Club Birmingham is one of the longest running comedy clubs in the UK. Our main room has a capacity of 400 seated / 600 standing, and is open every Thursday, Friday and Saturday for our weekly comedy nights, as well as being available to hire to some of biggest names in comedy, music, drag, cabaret and spoken word 7 days a week.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Roles And Responsibilities
- Overseeing the daily operations of the floor department, including managing a team of up to 20 staff, and ensuring excellent customer service & quality of products
- Liaising with both the kitchen and the bar to ensure the timely service of food and drink to up to 450 customers during short service windows
- Train and develop floor staff, providing guidance on service standards, policies, and procedures, and monitoring progress. Retrain returning seasonal staff on any new processes.
- Maintaining a clean and organised front of house area, including the auditorium, kitchen service area and customer toilets.
- Implementing changes where necessary to increase sales or operations, ie. cleaning rotas, training sessions, etc.
- Monitor wage spend and ensure you are appropriately staffed, and plan staff breaks to maximise efficiency
- Suggest ideas for increasing sales, profit and staff development
- Lead by example and pitch in with the staff to ensure tasks are completed
- Greeting customers, and handling customer enquiries, complaints, and special requests in a professional, friendly and timely manner
- Setting out chairs & tables according to a plan and checking it is correct before opening, and everything is clean and labelled correctly
- Monitor inventory levels of supplies and equipment, and assistant the Venue Manager to place orders as needed
- Assisting the venue manager
Typical Floor Shift
The venue is open every Thursday, Friday, Saturday and during the week tour shows. You will be expected to work most of the shows. A typical shift will begin at 5pm and end around 10:30pm / 11pm. When you arrive you will help and direct the floor staff to set up the room according to the floor plan, ensure the service side of the kitchen is ready, correctly place any pre-ordered drinks on the tables and get the room ready for opening.
During the first hour you will be greeting customers, helping them to find their seats, serving food and drinks and dealing with any issues customers may have. During the interval plates and glasses must be collected so they can be washed during the show. Once the show is over the tables must be cleared and wiped down and the furniture packed away.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As the Floor Manager it is your responsibility to delegate jobs to the floor staff and ensure everything is set up correctly. You will also be the first point of call for the customers if they have any problems so you must be able to deal with them appropriately. This could be anything from customers not receiving their food to customers being sat in the wrong seats.
Productivity Bonus Scheme
We operate a discretionary productivity bonus, where if the shift hits a certain productivity score by being staffed efficiently, hourly staff working that night can get up to an extra £1.50 per hour in their pay.
Qualifications
Candidates must have had a background in hospitality and had previous supervisory experience in this sector, references will be required from previous employers.
Things To Know
- Shifts start between 5pm - 6.00pm and generally finish between 10.30pm and 11.30pm.
- We don't provide transport home but we are happy to allow you to leave at a reasonable time to get public transport if you let us know in advance.
- Due to the nature of our service model the first hour of service can be quite intense so an ability to work well under pressure is a must. We aim to serve all of our customers (up to 450 people) before the show starts. We then have intervals where service picks up again.
Perks
- Free tickets to shows you're not working * (if they are our shows)
- Shifts finish early enough to still go out afterwards.
- Productivity scheme which could mean an extra £1.50 per hour, on that shift, if targets are hit.
- Friendly, inclusive and interesting place to work.
- Short, evening shifts, perfect for anyone studying or someone looking for a part time job.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills