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About us...
Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport. It features 250 bedrooms and offers a great all-day dining restaurant, café and bar. Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests. It also provides fitness facilities and ample parking for both guests and employees.
A bit about what you will do...
Front of House Managers in our stylish hotel manage all aspect of the Front Office, inspiring the team to consistently provide excellent service and exceed guests’ expectations.
- Lead the Front Office team, fostering team dynamics to ensure they remain focused on meeting guests needs and brand standards.
- Prepare and monitor departmental budgets, with a focus on rate strategy, building initiatives and inventory management.
- Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk.
- Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
- Address guest concerns appropriately, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
- Coach, train, and support the team to provide consistently high standards while continually looking to improve.
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More about you...
- Strong leadership with a clear focus and motivational abilities.
- Excellent attention to detail and drive to maintain high standards.
- Clear and influential communicator with the ability to interact across all levels.
- Proven experience in managing, coaching, challenging and developing teams.
- Approachable and positive manner with a “can do” attitude.
- Ability to use initiative in challenging situations and under pressure.
- Strong analytical skills.
- A smart and professional appearance.
- Proven track record in a similar position within a 4-star hotel.
- Good working knowledge of Opera PMS and Microsoft Office.
- Bachelor’s degree in hotel management or equivalent preferred.
- High standard of English, both written and spoken.
- Additional languages are a plus.
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What’s in it for you…
- Competitive salary
- Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Complimentary on-site parking is available whilst on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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