Front of House Manager

Front of House Managers in our stylish hotel manage all aspect of the Front Office, inspiring the team to consistently provide excellent service and exceed guests’ expectations.

Requirements

• Strong leadership with a clear focus and motivational abilities.
• Excellent attention to detail and drive to maintain high standards.
• Clear and influential communicator with the ability to interact across all levels.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• Strong analytical skills.
• A smart and professional appearance.
• Proven track record in a similar position within a 4-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Bachelor’s degree in hotel management preferred.
• High standard of English, both written and spoken.

Responsibilities

• Lead the Front Office team, fostering team dynamics to ensure they remain focused on meeting guests needs and brand standards.
• Prepare and monitor the annual departmental budget, with a focus on rate strategy, building initiatives and inventory management.
• Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk.
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Address guest concerns appropriately, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.