RBH
Front of House/ Night Porter
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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Located in the heart of Edinburgh’s historic Old Town, Old Town Chambers is part of Marriott’s exclusive Autograph Collection, a portfolio of unique, design-led hotels that celebrate individuality and character. Just steps from the Royal Mile, our luxury serviced apartments blend contemporary style with centuries of history, offering guests an unforgettable stay in one of the city’s most iconic locations.
Our Benefits
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
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A DAY IN THE LIFE OF A PORTER AT OLD TOWN CHAMBERS
What You'll Be Doing...
- Be one of the first friendly faces our guests meet, creating a warm and welcoming arrival experience from the moment they step through our doors.
- Welcome guests and assist with luggage, helping them settle into their apartment and ensuring they feel at home from the start of their stay.
- Provide helpful and knowledgeable recommendations on Edinburgh, from local restaurants and attractions to transport and things to see and do.
- Be a proud ambassador for Old Town Chambers, our brand and the city of Edinburgh, sharing your local knowledge and passion with our guests.
- Assist guests with requests throughout their stay, responding promptly and finding practical solutions to help make their experience as enjoyable as possible.
- Support guests with departures, including luggage assistance and ensuring they leave with a positive final impression of Old Town Chambers.
- Work closely with the Front Office, Housekeeping and Maintenance teams to ensure guest requests are communicated and followed up efficiently.
- Keep guest areas, entrances and shared spaces clean, tidy and welcoming, taking pride in the presentation of the property.
- Assist with deliveries, luggage storage and other day-to-day porter duties, ensuring everything is handled safely and efficiently.
- Be alert to what is happening around the property, reporting any maintenance, security or guest concerns promptly to the appropriate team.
- Go the extra mile for our guests, anticipating their needs and adding thoughtful touches that make their stay memorable.
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What We Need From You
- A warm and approachable personality who genuinely enjoys helping people and creating great guest experiences.
- Excellent communication skills and the confidence to interact with guests from all over the world.
- A positive, can-do attitude and the ability to remain calm and helpful when things get busy.
- Good local knowledge of Edinburgh, or a genuine enthusiasm for learning about the city and sharing recommendations with our guests.
- A team player who is happy to support colleagues and get involved wherever needed.
- Strong attention to detail and pride in maintaining high standards throughout the property.
- A proactive approach, with the ability to spot what needs doing rather than waiting to be asked.
- Flexibility and adaptability, understanding that every day is different and guest needs can change quickly.
- Someone who takes pride in representing Old Town Chambers and making every guest feel genuinely welcomed.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.
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