UK Ministry of Defence
Front of House Officer - Army
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HQ 3 Division, Bulford, SP4 9NY
Job Summary
The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.
The Front of House role is a critical function within a busy and high-readiness 2* Headquarters, playing a key part in maintaining building security, managing access control, and ensuring the smooth day-to-day operation of the HQ. The post holder will welcome and coordinate a diverse range of visitors, including external contractors, senior civilian leaders, and military VIPs, ensuring they are appropriately escorted to their hosts and that all access, security, and departure procedures are followed.
Please note that the building is currently undergoing refurbishment, which is expected to be completed in 2028. As a result, some aspects of the role may change at that time, although the core responsibilities outlined in the Role and Responsibilities section will remain broadly unchanged.
This position is advertised at 37 hours per week.
Job Description
Key responsibilities:
- Issue, manage and receive building security passes, ensuring all access control procedures are followed.
- Act as the Front of House representative for a busy 2* Headquarters, welcoming, hosting and escorting visitors, including VIP guests.
- Provide building custodian support, including monitoring facilities and reporting building faults as required.
- Support the maintenance of a secure, safe and professional working environment within Headquarters.
- Provide Health and Safety support.
- Manage all incoming and outgoing correspondence, including postal and courier services.
- Liaise with external postal and courier providers to ensure the timely and effective handling of deliveries and collections.
- Support the Command Team through the professional delivery of Front of House, security and building management services.
- Contribute to protecting the reputation of the organisation and the wider British Army through the delivery of high-quality customer service and administrative support.
Key Responsibilities
- Issue, manage and receive building security passes, ensuring all access control procedures are followed.
- Act as the Front of House representative for a busy 2* Headquarters, welcoming, hosting and escorting visitors, including VIP guests.
- Provide building custodian support, including monitoring facilities and reporting building faults as required.
- Support the maintenance of a secure, safe and professional working environment within Headquarters.
- Provide Health and Safety support.
- Manage all incoming and outgoing correspondence, including postal and courier services.
- Liaise with external postal and courier providers to ensure the timely and effective handling of deliveries and collections.
- Support the Command Team through the professional delivery of Front of House, security and building management services.
- Contribute to protecting the reputation of the organisation and the wider British Army through the delivery of high-quality customer service and administrative support.
Person specification
Essential Skills Required
- Excellent verbal and written communication skills, with the ability to communicate professionally, courteously and effectively with a wide range of stakeholders.
- Good IT skills, such as proficiency in Microsoft 365 applications such as Word and Excel.
- Ability to build and maintain effective working relationships with internal and external stakeholders.
- Ability to remain professional, approachable and customer-focused when dealing with a variety of enquiries and visitors.
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Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
Learning and Development
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
This post does not offer any assistance with relocation allowances.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
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Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At the application stage, you will be assessed against the following criteria, listed in priority order:
- Personal Statement - 250 words demonstrating your relevant skills and experience in line with the essential criteria listed on this advert.
- Behaviour - Managing a Quality Service
Where a large number of applications are received, an initial sift may be conducted against the Personal Statement only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.
At interview stage, you will be assessed against the following criteria, listed in priority order:
- Experience based question(s) will be asked based on your Personal Statement.
- Behaviour - Communicating & Influencing
- Behaviour - Managing a Quality Service
Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours
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