Ward Talent Team
Front of House Officer - Birmingham
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About the Role
We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in Brookman's Park, Hatfield.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanor alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies, and provide information to all staff and visitors as and when necessary.
The Role
Position: Security Officer
Pay Rate: £15.00 p/h
Hours: Average 42 hours per 2 weeks - Nights and Weekends
Shift Pattern: Nights & weekends
Location: Birmingham
Licence: CCTV and DS SIA licence essential
What You'll Be Doing
- Provide a professional, welcoming, and highly visible security presence throughout the building.
- Act as a key point of contact for tenants, visitors, contractors, and staff.
- Deliver exceptional customer service at every interaction.
- Build positive and professional relationships with tenants and building users.
- Handle complaints, concerns, and challenging conversations calmly and professionally.
- Respond appropriately to high-expectation tenants, ensuring concerns are acknowledged and dealt with effectively.
- Use strong communication and conflict-management skills to de-escalate situations.
- Provide clear and concise information in person, over the telephone, and via email.
- Carry out ID and access-control checks in line with site procedures.
- Remain vigilant and proactive in identifying security, safety, and Health & Safety risks.
- Respond quickly and appropriately to emergencies and incidents.
- Report any issues to the Supervisor or Duty Manager.
- Complete accurate and professional incident reports.
- Operate security, detection, and emergency equipment as required.
- Work independently and use your initiative when issues arise.
- Maintain a consistently professional appearance, attitude, and demeanor.
- Support the smooth operation of reception, foyer, and communal areas.
- Work collaboratively with colleagues and other building service teams to maintain a first-class environment.
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What We're Looking For
You’ll be a confident people person who understands that outstanding security is about much more than simply protecting a building.
We’re looking for someone who has:
- A valid SIA Licence.
- Previous experience within a corporate security environment.
- Proven experience delivering exceptional customer service.
- Confidence handling complaints and challenging situations.
- The ability to communicate effectively with people at all levels.
- A calm, positive, and professional approach under pressure.
- Excellent verbal and written communication skills.
- The ability to produce clear and concise incident reports.
- Strong observation skills and attention to detail.
- A proactive and resourceful approach to problem-solving.
- The confidence to work independently and use your own initiative.
- Good organizational and IT skills.
- The ability to operate security and emergency systems.
- A professional appearance and positive attitude.
- A 5-year checkable employment history.
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Why Join Us?
This is a fantastic opportunity to join a prestigious, brand-new Birmingham landmark and become part of a professional security team where your customer service skills, attitude, and professionalism will make a real difference every day.
Benefits include:
- Cycle to Work salary sacrifice scheme
- Company Pension Scheme
- Life Assurance
- Employee Referral Scheme
- Training, development, and career progression opportunities
Through our ReWard membership, you'll also have access to:
- Discounted gym memberships
- Discounts with major retailers and travel suppliers
- Restaurant and supermarket vouchers
- Discounted cinema tickets
- Access to a 24/7 Employee Assistance Programme
…Apply now!
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