St. James's Place
Front of House - Operations Support Coordinator
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With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
- Location: St Albans Office
- Workplace Type: On-Site 5 Days per week
- Employment Type: 12 month Fixed-Term Contract
- Seniority: Entry Level
About The Role
We're looking for an Operations Support Coordinator to join our Partnership Support team. This is a varied and people-focused role where you'll play an important part in ensuring our offices operate smoothly while delivering an exceptional experience for visitors, Partners, clients and colleagues.
As one of the first points of contact for the business, you'll help create a professional and welcoming environment, supporting everything from reception and switchboard services through to facilities coordination, meeting room management and operational support activities. No two days are the same, making this an excellent opportunity for someone who enjoys variety, building relationships and providing outstanding service.
What You'll Be Doing
In this role, you'll support the day-to-day running of our office environment and wider operational activities by:
- Providing a professional and welcoming reception service for visitors, clients and Partners.
- Handling inbound calls through the national switchboard and ensuring enquiries are handled efficiently.
- Coordinating meeting room bookings and supporting the setup of meetings and events.
- Handling visitor access, parking arrangements and supporting office security processes.
- Acting as a key liaison with facilities, security and corporate real estate teams to ensure office issues are resolved promptly.
- Supporting operational projects and administrative activities across the wider business.
- Building strong relationships with stakeholders across the organisation to provide effective support and resolve queries.
- Identifying opportunities to improve processes and ways of working to enhance efficiency and service delivery.
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About You
You'll be a highly organised and customer-focused professional who enjoys creating positive experiences for others. Comfortable balancing multiple priorities, you'll take ownership of your workload, use your initiative to solve problems and build strong working relationships across a wide range of team members. You'll thrive in a fast-paced environment where attention to detail, professionalism and teamwork is at the heart of SJP. Whether welcoming visitors, coordinating facilities requirements or supporting business operations, you'll be committed to delivering an excellent service and maintaining the highest standards at all times.
Essential Criteria
- Previous experience delivering high-quality customer service, administrative or operational support.
- Excellent verbal and written communication skills with confidence interacting at all levels.
- Proficient in Microsoft Office applications, including Word, Excel and PowerPoint.
- Ability to work independently, use initiative and make informed decisions.
- Strong relationship-building skills with a collaborative and team-focused approach.
Desirable Criteria
- Experience working within a reception, facilities, office management or operational support environment.
- Experience coordinating meetings, events or visitor management processes.
- Understanding of workplace security procedures and visitor access controls.
- Experience identifying and implementing process improvements.
What's in it for you?
Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.
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In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.
Our benefits include:
- 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
- Private Medical Insurance – company-funded cover for you and your immediate family
- Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
- Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
- Protection Benefits – company-funded critical illness cover, income protection, and life assurance
- EV salary sacrifice scheme through Tusker
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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