Uncommon
Front of House Receptionist
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Company Description
Uncommon is a new kind of athletic club, combining serious training, considered design, community and the culture of sport. We are looking for a confident, personable and highly organised Front of House Receptionist to become one of the first faces our members and guests see when they arrive at Uncommon. This is much more than a traditional reception role. Front of House sets the tone for the entire club experience. You will be responsible for creating a warm, professional and energetic environment, knowing our members, supporting the day-to-day running of the club and ensuring every interaction reflects the Uncommon brand.
The Role
As part of the Front of House team, you will be responsible for delivering an exceptional member experience from arrival to departure.
Your responsibilities will include:
- Welcoming members, guests and prospective members to the club
- Managing member check-ins and reception activity
- Building strong relationships with members and creating a genuine sense of community
- Responding to member enquiries in person, by telephone and via email
- Managing bookings, appointments and general member requests
- Providing information on memberships, training programmes, classes and club services
- Supporting prospective members with tours and membership enquiries
- Ensuring the reception, entrance and member-facing areas are always presented to an exceptional standard
- Supporting retail and merchandise sales
- Processing payments and maintaining accurate records within the club management system
- Coordinating with coaches, personal trainers and the wider operations team
- Supporting class and session schedules
- Resolving member issues quickly, professionally and positively
- Assisting with club events, launches and community activity
- Monitoring stock levels for reception and retail items
- Supporting opening and closing procedures
- Helping ensure that club policies, health and safety procedures and operational standards are consistently followed
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About You
We are looking for someone who is naturally warm, confident and comfortable speaking with a wide range of people.
You will ideally have:
- Previous experience in hospitality, fitness, luxury retail, hotels, private members' clubs or another customer-facing environment
- Excellent communication and interpersonal skills
- A genuine interest in fitness, sport, health or wellbeing
- A polished and professional manner
- Strong attention to detail
- The ability to remain calm and organised in a busy environment
- A proactive attitude and willingness to take ownership
- Confidence using booking, CRM or point-of-sale systems
- Strong written and verbal English
- The ability to work well as part of a close-knit team
- Flexibility to work early mornings, evenings and weekends as required
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Experience within the fitness industry is helpful, but attitude, personality and hospitality experience are more important.
What we're looking for
Uncommon should feel different from a conventional gym, and our team is a major part of that. We are looking for people who are:
- Warm – You make people feel welcome and remembered.
- Attentive – You notice the details and act before being asked.
- Confident – You are comfortable communicating with members, guests and colleagues.
- Reliable – You take ownership and can be trusted to deliver consistently.
- Energetic – You bring positive energy to the club and the people around you.
- Team-oriented – You understand that great member experiences are created collectively.
Why Join Uncommon
You will be joining Uncommon at an exciting stage of its growth and will have the opportunity to help shape the culture and member experience from the beginning.
We want to build one of London’s most distinctive training environments — a place where exceptional coaching, hospitality, design and community come together.
If you care about people, enjoy creating great experiences and want to be part of building something different, we would love to hear from you.
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