PROception
Front of House Receptionist
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We seek an experienced individual with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious Central London Fitzrovia flagship location.
About the Role
Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers, and internal associates. You will need to have a proactive attitude as the role requires lobby hosting during busy periods.
This fantastic opportunity operates on a full-time contract working Mon-Fri days.
Responsibilities
- Provide a professional first impression, beyond client/visitor expectations
- Ensure all visitors and guests experience the full customer journey
- Be seen as a visible customer-focused professional by being proactive and greeting clients, guests, and visitors where possible
- Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times
- Engagement in customer events and pop-ups organised by the client for the occupiers
- Meeting and greeting occupiers and visitors in the reception/lobby area (not behind the desk) when business volume permits it and engaging with occupiers/visitors offering support and directions
- Observing and logging any safety/maintenance/cleaning issues, reporting them to the appropriate team, and following up until they are resolved
- Ensuring that the standards of presentation set by the client are maintained
- Keeping track of the essential items available in reception and order when necessary
- Issue visitor passes using agreed sign-in and out policies and procedures
- Arranging travel for guests, clients, or visitors as and when required
- Manage stock par levels of office stationery and supplies
- Ensure the reception area is kept clean, tidy, and well-presented at all times
- Handle all incoming telephone calls and enquiries in an efficient and sincere manner
- Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
- Provide administrative support if and when required
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Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Is self-disciplined and can work independently using initiative
- Holds a true passion for high standards of customer service delivery
- Previous experience in hospitality or a customer service-facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- SIA Licensed (and, if unlicensed, you will be required to undertake SIA training which is organised through the company)
- Consistently well presented in line with company/client standards
- Look for opportunities to enhance client/visitor experience
- Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
- Maintain and practice a high degree of confidentiality at all times
- Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage
- 5 years of verifiable work history
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What We Offer
- A highly competitive salary within the corporate sector
- CPD- Bespoke Training, Learning & Development opportunities
- Licence Upskill- where applicable
- Perk Box- Employee discount scheme
- Laundry service for tailored uniform
- Cycle to Work Scheme
- Social events and activities
- Pension scheme
- Employee mental health assistance helpline
- Recognition schemes including our employee of the month programme
- Employee HSF Scheme
Pay Rate
- £16.55 per hour
- 28 days of annual leave, including bank holidays
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