Front of House/ Receptionist - Business Administrator Apprentice

Front of House Administrator Assistant

We are seeking an enthusiastic and dedicated Front of House Administrator Assistant to join our team. As a vital part of our establishment, you will be responsible for creating a welcoming atmosphere for our clients, while ensuring exceptional service standards.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Do you pride yourself on delivering excellent customer service and being part of a team that creates exceptional client experiences? If so, this could be the perfect opportunity for you.

This is a front of house role where you will be the face of the clinic, supporting day-to-day operations while developing valuable skills in administration, customer service, and marketing.

Key Responsibilities:

Working closely with the Clinic Manager, you will:

• Act as the first point of contact for all patients, providing a warm and professional welcome
• Manage the reception desk, including opening and closing the clinic
• Greet patients and offer refreshments such as water or tea
• Handle incoming calls, emails, and enquiries in a timely and professional manner
• Book and manage appointments, ensuring schedules are well organised
• Take and track payments accurately
• Maintain a clean, tidy, and welcoming reception and common areas
• Support general administrative tasks including data entry, filing, and document management
• Assist with stock control, ordering supplies, and keeping track of inventory
• Support daily communication with the management team

Marketing & Patient Engagement:

• Create and post daily content on social media (e.g. Instagram)
• Assist with monthly newsletters promoting clinic services and offers
• Proactively contact patients who have not attended recently to encourage rebooking
• Support marketing activities to help grow the clinic

Team Support:

• Work collaboratively with the wider team to ensure smooth day-to-day operations
• Assist with general clinic duties such as organising supplies and supporting treatment flow
• Undertake any other reasonable tasks as required

Training & Support:

You will receive full support from the employer throughout your apprenticeship. The team will be on hand to guide and assist you at all times until you feel confident managing responsibilities independently.

Where you'll work

312 NORTHFIELD AVENUE
LONDON
W5 4UB

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIDSON TRAINING UK LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.