Troika Recruitment
Front of House Regional Portfolio Operations Manager
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Front of House Regional Portfolio Operations Manager
Manchester or Birmingham base
Remuneration: £45,000 - £50,000 plus an excellent benefits package to include a car allowance
Home-based with regular travel at least three times a week
We’re looking for an experienced and dynamic Front of House Portfolio Operations Manager to lead and develop a diverse portfolio of Front of House operations across the UK.
This is a fantastic opportunity for a customer-focused leader who thrives in a multi-site environment and is passionate about service excellence, people development, and operational performance.
You’ll oversee a varied portfolio spanning commercial buildings, managing teams ranging from individual Front of House professionals to larger, multi-site teams. You’ll adapt your leadership approach to meet the needs of each location, while ensuring consistently high standards across the portfolio.
What you’ll be responsible for
- Leading and developing Front of House managers and teams across multiple locations
- Driving operational excellence, service standards, and continuous improvement
- Building strong relationships with clients, stakeholders, and building management teams
- Managing portfolio budgets, P&L, and financial performance
- Monitoring and improving key performance indicators across financial, people, and quality measures
- Supporting recruitment, onboarding, training, performance management, and succession planning
- Mobilising new contracts, including supporting TUPE transfers where required
- Delivering engaging events and activations that enhance customer experience and support ESG objectives
- Ensuring compliance with health & safety, security, operational, and company procedures
- Identifying opportunities for innovation, technology, and best-practice improvements
- Representing the Front of House operation professionally at meetings, industry events, and client engagements
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- At least 2 years’ experience managing Front of House operations, ideally across multiple sites and/or teams
- A background in luxury hospitality, 5-star environments, corporate services, or a similarly high-service setting
- Proven experience leading, mentoring, and developing teams
- Strong commercial and financial awareness, including experience managing budgets or P&L
- Excellent stakeholder management and relationship-building skills
- Experience handling HR processes, including investigations, performance management, and sensitive employee matters
- Exceptional organizational skills and attention to detail
- A genuine passion for customer service and delivering excellence
- The ability to manage multiple priorities, contracts, locations, and team dynamics
- A professional, adaptable, and positive approach
- Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Teams
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