University of Warwick
Front of House Senior Receptionist x2 (111943-0826)
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About The Role
Informal Queries
For informal queries about the role, please contact Sarah Hodson (Assistant Operations Manager – Customer Success) at Sarah.Hodson@warwick.ac.uk.
We are looking for a Front of House Senior Receptionist to help lead our reception operation and deliver an exceptional experience for every customer, member, student, staff member and visitor using our facilities.
You will play a key role in ensuring a welcoming, safe and professional front-of-house environment while maintaining high standards of customer service, administration, health and safety, and financial compliance.
This is an excellent opportunity for a proactive and customer-focused individual with supervisory experience who thrives in a busy environment and is motivated by delivering high-quality service.
Key Responsibilities
In this role, you will:
- Lead and co-ordinate the day-to-day work of the Reception team to ensure excellent service at all times
- Provide a welcoming, safe and inclusive environment for all users of Warwick Sport facilities
- Offer advice, support and responsive handling of customer enquiries
- Maintain high standards of presentation, cleanliness, health and safety, and compliance across reception areas
- Carry out routine administrative tasks accurately and efficiently
- Use systems safely and appropriately, ensuring compliance with GDPR and information security requirements
- Process financial transactions correctly in line with regulations and assist with stock control
- Communicate operational and promotional information clearly to customers and colleagues
- Act as a first aider across sports facilities
- Support wider Warwick Sport activity, events and initiatives that promote sport and active lifestyles across the University community
- Work across different Warwick Sport facilities depending on operational requirements
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About You
Warwick Sport is a dynamic and community-focused environment where you can make a real contribution to the experience of students, staff and visitors. You will join a team committed to delivering excellent service, supporting wellbeing and helping people engage with sport and active lifestyles.
If you are a confident team leader with a passion for customer experience and operational excellence, we would love to hear from you.
Essential Skills And Experience
- Experience of working in a busy, customer-focused environment
- Excellent customer service skills, with tact and diplomacy
- Strong interpersonal and communication skills
- Confidence using IT systems and databases, including leisure management systems
- The ability to work on your own initiative and motivate others
- Excellent time management and organisational skills
- Excellent written and verbal communication skills
For details on the experience and skills required, please refer to the job description attached as a PDF below.
About The Department
Work at one of the UK’s leading universities — Warwick is consistently ranked as a top institution worldwide, with a thriving campus community and reputation for excellence.
Warwick Sport plays a vital role in enhancing the student and staff experience at the University of Warwick. We are committed to increasing participation, building communities, supporting active lifestyles, and delivering an outstanding customer experience across our sport and leisure facilities.
For further information on the department, please see our webpage here: Gym, fitness, swim & more | Sports and Wellness Hub
About The University
We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**
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Find out more about us at warwick.ac.uk/about/.
World University Ranking 2026, Complete University Guide 2026 Research Excellence Framework 2021
How to Apply
Closing Deadline: Tuesday 8th September 2026 at 11:55pm (UK Time)*
To apply, please click HERE and submit an application by the closing deadline.
Interview Date: Monday 15th September 2026 Start Date: As soon as possible
What we Offer
We Provide a Comprehensive Range Of Benefits, Including
- An attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.
Where possible, we offer hybrid working arrangements that combine office-based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.
For more information, see here.
We are proud to be a Living Wage employer.
Our Commitment to Inclusion
To find out more about our commitments to equality, diversity, and inclusion, please see: Our Commitments | University of Warwick
Job Description
JD Front of House Senior Receptionist (111943).pdf – 142KB Opens in a new window
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
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