Drive Green Vehicle Services Ltd
Front Of House Service Advisor
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Company Description
Drive Green Vehicle Services Ltd is a customer-focused automotive service company dedicated to maintaining and repairing a wide range of vehicles with a particular emphasis on reliability, safety, and value. The company operates modern workshop facilities and aims to provide clear, transparent service to every visitor. Team members work closely together to deliver efficient, professional support and a welcoming environment for customers. Drive Green Vehicle Services Ltd is committed to high service standards, ethical business practices, and ongoing improvement in both technical capability and customer experience.
Role Description
The Front Of House Service Advisor is a full-time, on-site role based in Haverhill, responsible for being the first point of contact for customers visiting or calling the service center. Day-to-day tasks include:
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- Greeting customers
- Managing check-in and check-out for vehicles
- Explaining service options and costs
- Coordinating bookings and appointments
- Maintaining accurate customer records
- Liaising with technicians to provide updates on vehicle status
- Ensuring invoices and payment processes are handled efficiently
- Helping to keep the reception and waiting areas presentable
- Responding to customer queries and concerns
- Supporting smooth communication between the front of house and workshop teams
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Qualifications
- Strong customer service and communication skills, with the ability to engage professionally and clearly with a wide range of customers.
- Organizational and time-management abilities, including managing appointments, handling multiple tasks, and maintaining accurate records.
- Basic administrative and IT skills, such as using booking systems, email, and standard office software.
- Comfort working in an automotive or service environment, with the ability to understand and explain common service procedures in straightforward language.
- Attention to detail and problem-solving skills, especially when handling customer queries, billing, or scheduling issues.
- Ability to work on-site in Haverhill on a full-time basis and collaborate effectively with technicians and other team members.
- Previous experience in a front-of-house, reception, or service advisor role is beneficial; automotive industry experience is an advantage but not essential.
- Relevant education or training in customer service, administration, or a related field is preferred.
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