Visitor Experience and Front of House

• Help deliver a friendly, professional, and well-organised welcome for visitors, tour guests, and event attendees.
• Ensure customer-facing areas are clean, tidy, well-presented, and ready for guests.
• Support the smooth flow of visitors through front of house areas, helping with enquiries, directions, and practical guest needs.
• Work closely with colleagues to maintain high standards of presentation, service, and communication across the visitor experience.

Events, Tours, Retail and Cafe Support

• Assist with the set-up and reset of whisky and gin tours, including preparing rooms, arranging materials, and ensuring guest areas are ready before visitors arrive.
• Support private events by helping with room preparation, furniture arrangements, food and drinks service, guest flow, stock movement, and practical on-the-day requirements.
• Assist during events and tours where required, helping guests feel welcomed, informed, and well looked after.
• Work closely with the Events Manager and front of house colleagues to support event preparation, logistics, and smooth delivery.
• Provide hands-on café support during busy periods, including helping with presentation, clearing, replenishment, and general service support.
• Help prepare for seasonal activities, offsite markets, and visitor events, supporting set-up, operation, and close.

Operational Support

• Support the café and front of house team with day-to-day practical tasks to keep service areas organised, tidy, and guest-ready.
• Check cleaning and operational supplies regularly, ensuring colleagues have the products and materials they need.
• Keep staff areas, stock cupboards, and service support spaces tidy, organised, and easy to access.
• Provide retail support when required, including stock replenishment, display tidiness, and customer assistance.
• Undertake administrative and operational support tasks as required, including uniform records, staff sign-in board updates, and general office support.
• Deputise for the duty managers, including opening and closing the Visitor Centre, managing tills and cashing up, and checking in deliveries.

About You

• Warm, welcoming, and confident in a visitor-facing environment.
• Highly organised, practical, and able to keep front of house, café, and event areas tidy, calm, and well presented.
• Flexible and willing to support tours, events, café service, where demand requires.
• Willingness to work some evenings and weekends to best support operations.
• Proactive, reliable, and comfortable taking responsibility for tasks.
• Good oversight of forthcoming bookings; using initiative to stay one step ahead and anticipating future requirements.
• Technically adept – familiar with Microsoft Office and at ease with new software.
• A strong team player with good communication skills and a positive, can-do attitude; willing to go the extra mile to ensure a seamless visitor experience.

What You'll Bring

• Previous experience in front of house, hospitality, tourism, events, retail, café service, or customer service.
• A genuine interest in delivering excellent visitor experiences and supporting high standards of service.
• The ability to prioritise tasks, respond to changing needs, and remain calm during busy periods.
• A practical approach and willingness to support both guest-facing and behind-the-scenes duties.
• At times this will be a fairly active role, requiring a level of fitness that allows for physical tasks such as lifting boxes, packing equipment, and moving furniture.

How to Apply

If you are organised, hands-on, and enjoy helping create a professional and welcoming experience for customers, visitors, and colleagues, we would love to hear from you.

Please apply with your CV, clearly highlighting any relevant experience, together with a short cover letter explaining why you would like to work at Kingsbarns Distillery, what attracts you to the role, and what you feel you could bring to our team.