Legends Global (Europe)
Front of House Team Member
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The Venue
As the largest entertainment venue in the York region, York Barbican is where memorable moments come to life. Welcoming top-tier music, comedy, sport and corporate events to the heart of the city and proudly hosting over 200 events and 130,000 visitors each year, it is a vital stage for touring artists and audiences alike.
The Role
As a Front of House Team Member, you will play a key role in delivering outstanding customer service across York Barbican's diverse programme of concerts, comedy shows, theatre performances, sporting events, conferences, exhibitions and special events. Acting as the face of the venue, you will help create memorable experiences for every guest, ensuring they receive a warm welcome and exceptional service from arrival through to departure.
Working across a variety of front-of-house areas, you will support event delivery, assist guests with enquiries, promote venue facilities and premium experiences, maintain a safe and welcoming environment, and help deliver the high standards expected at one of Yorkshire's leading live entertainment venues.
This role is ideal for individuals looking for flexible work within the live events industry while gaining valuable experience in customer service, hospitality and event operations.
The Responsibilities
- Deliver exceptional customer service at all events, creating positive first impressions, providing accurate information, assisting with enquiries and helping to create memorable guest experiences.
- Welcome and assist guests throughout their visit, including ticket scanning, wayfinding, seating guests, supporting information points and promoting premium experiences and event upgrades where appropriate.
- Ensure the safety, comfort and accessibility of all guests by responding to incidents, supporting emergency procedures when required, reporting venue issues and providing an inclusive experience for all visitors.
- Support the presentation and operation of the venue through litter picking, recycling initiatives, furniture movement, signage placement, barrier setup and general event preparation activities.
- Work collaboratively with venue teams, security partners and management to resolve guest concerns, deliver exceptional event experiences and support the successful operation of all public events.
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What we're looking for
- Excellent communication and interpersonal skills, with the ability to interact confidently and professionally with guests, colleagues and management in a fast-paced environment.
- A passion for customer service, with the ability to anticipate guest needs, respond to enquiries and resolve issues positively and professionally.
- Strong organisational skills, with the ability to remain calm under pressure, make informed decisions and manage multiple priorities during busy events.
- A proactive, flexible and hands-on approach, with a strong team ethic, willingness to support other departments and the ability to undertake manual handling duties when required.
- Experience in hospitality, retail, customer service or live events is desirable, alongside a commitment to creating exceptional guest experiences and delivering the highest standards of service.
What's in it for you?
- 💸 Competitive Rate of Pay – Earn a strong hourly rate for your work.
- ⏰ Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- 📅 Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
- 🎉 Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
- 🚀 Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
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Recruitment Process Outlined
1st Stage - Interview with the Venue Team
Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
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